Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Multiple customers reported long wait times, incorrect orders, and poor management leading to dissatisfaction.
Food Quality
Inconsistency in food freshness and quality was noted, with some customers receiving old or improperly prepared items.
Customer Service
While some reviews praised friendly and helpful staff, others highlighted negative experiences with management and order accuracy.
Value Concerns
Several customers expressed dissatisfaction with the value for money, citing high prices for small portions.
Positive Experiences
Despite the issues, many customers enjoyed the food when it was fresh and praised specific menu items like biscuits and chicken.
WC
Wes Chamberlain
Feb 23, 2026
3.0
We have ordered through DoorDash twice in the past 2 days. Both days, our orders were missing items. Thankfully, DoorDash refunded us for the missing items both times, but it would be nice if we could get what we ordered. The food is good, but today was our last time ordering delivery.
AB
Amy Byrd
Feb 15, 2026
1.0
We went in Bojangles this morning, a couple of people were in the drive thru when we arrived. Two customers were waiting ahead of us, still needing to have their orders taken but no one was taking orders at the counter (two more customers came in after us ). After a couple of minutes the employee at the drive thru came over and took one customer's order and walked off, I'm guessing to fill said customer's order. The store has been open an hour, there's 4-5 employees in the building and for some reason every employee (including management) is congregating at the drive thru or in the back while customers are still needing to be helped. All of the remaining customers left within minutes due to lack of service. Poor management will to the decline and replacement of the store with a company/business that can do their job with speed and professionalism. Step up your game Bojangles in Crossville, you are truly disappointing.
CR
Charon Reineking
Feb 8, 2026
3.0
Food took over 20 min to get and they weren't busy. Forgot our biscuits (thats literally your whole brand). And was asked if we wanted 2 heart shaped boberry biscuits, when we opened the box they definitely weren't hearts they were circles. Worst experience I've ever had here.
JA
johnette addy
Jan 28, 2026
3.0
I thought it was way expensive. 6 pieces of small chicken nuggets,1 chicken sandwich and 1 ice tea was 15 bucks.no sides,no extras
MP
Mark Potts
Jan 28, 2026
1.0
The breakfast bowls are an absolute joke.Weve bought breakfast here for alot of years but the bowls are a swing and a miss.Sure they taste good but 2 ounces of food for 6 dollars is terrible value.My 7 year old slender daughter was still hungry after eating her 2 ounce breakfast bowl.getting greedy over there.
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.
What are the dining room hours at Bojangles in Crossville?
The dining room is open daily from 7 a.m. to 2 p.m.
What are the general hours of operation for Bojangles?
Bojangles is open from 5 a.m. to 10 p.m. Monday through Thursday and Sunday, and until 11 p.m. on Friday and Saturday.
Does Bojangles offer drive-through service and what are its hours?
Yes, drive-through service is available Monday through Thursday from 5 a.m. to 10 p.m., Friday and Saturday until 11 p.m., and Sunday from 6 a.m. to 10 p.m.
Can I order Bojangles food online or via an app?
Yes, you can order through the Bojangles app available on iOS and Android or via their website at https://www.bojangles.com/order/.
What payment options are accepted at Bojangles?
Bojangles accepts Cash, MasterCard, Travelers Checks, and Visa.
Is Bojangles family-friendly and does it offer kid's menus?
Yes, Bojangles welcomes families and offers a children's menu.
Is Bojangles wheelchair accessible and does it have parking?
Yes, Bojangles has a wheelchair-accessible entrance and parking.
What nearby restaurants can I visit around Bojangles?
Nearby, you can visit Romo's Mexican Restaurant for Mexican cuisine and Arby's for fast food sandwiches.
What other local businesses are near Bojangles that might be useful to customers?
Close by are Lowe's Home Improvement for home needs, and The Plateau Group for insurance services.
Are there local health and wellness services near Bojangles?
Yes, Anew You Medical Aesthetics, Whole Health Iridology, and The Healing Arts Center of Tennessee are nearby wellness options.
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