Taco Bell

3.3
518 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 971 Highway 51 North in Covington. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
971 Highway 51 North, Covington, TN
38019, United States

Hours

Reviews

3.3
518 reviews
5 stars
172
4 stars
98
3 stars
84
2 stars
41
1 star
123

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, stale, or improperly prepared items.

Customer Service

Numerous reviews highlighted poor customer service, with rude staff and unprofessional behavior being common complaints.

Order Accuracy

A significant number of customers experienced problems with incorrect orders, missing items, or items not being made as requested.

Cleanliness and Sanitation

Several reviews mentioned concerns about cleanliness and sanitation practices at the location.

Service Speed

While some customers noted fast service, others reported long wait times and inefficiencies in order processing.
  • BH
    Brandi Honshell
    5 days ago
    1.0
    Waited in line for 15 minutes then got to the window and was told it would be another 30 minutes before I would get my food..
  • NW
    Nick Weissmann
    Nov 14, 2025
    3.0
    This location isn't the greatest. Doesn't have stock of drinks that they say they do, food is slightly warm at best, and they forgot one of my items. relatively fast service, but the food itself wasn't the greatest.
  • FL
    Fate Lynn
    Nov 3, 2025
    1.0
    WAS my favorite taco bell location! But the past few visits have been awful. I used to drive further out of my way to go to this location because it’s always been better, but it’s gone down hill recently. I don’t know if it’s because they’re short staffed or simply because the employees are rude and careless. Coming from someone who has solely worked in customer service, I understand how difficult the job can be, and I know it’s just a taco bell but the attitude and disregard for food quality is absolutely ridiculous. We pulled up to the window after placing an online order for two luxe boxes, and then some, we’re immediately told “I can’t make that.” Not “I can’t make this item” or “Can we substitute that item,” just “I can’t make that.” We had to ask what item couldn’t be made, and then substituted chalupas for hard shell tacos- whatever. I didn’t want to make a big deal because- again, I understand working in customer service (AND food service), and the last thing we need is spit in our food. But then we get home and we’re met with more disappointment. There wasn’t a single full chip, and the cheese… oh my god. I thought the Atoka location had worse food and employees, but I guess I’ll have to reconsider. If this location is short staffed, taco bell needs to do better, if not, find new employees!
  • JJ
    Jennifer Johnson
    Oct 15, 2025
    1.0
    Absolutely ridiculous. They act like they don't receive online orders. Then make the food wrong. Then when asked to fix it they stare daggers at you. A clump of cheese and 2 pieces of chicken. Just sad.
  • CB
    Casey Bright
    Oct 5, 2025
    1.0
    Worst experience at Taco Bell. Bad service pretended not to have something even though I have friends that work there and they do, gave me no meat on my crunch wrap not even a tiny bit.not trying to be a Karen but I spent my hard earned money on a Crunchwrap with just tomato’s and lettuce

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Covington, TN?

The drive-through is open from 9:00 AM to 2:00 AM Monday, Wednesday, Thursday, and Sunday; until 9:30 PM on Tuesday; and until 3:00 AM on Friday and Saturday.

Where is Taco Bell located in Covington?

Taco Bell is located at 971 Highway 51 North, Covington, TN 38019, USA.