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Taco Bell

3.3
(531 reviews)

Business Details

971 Highway 51 North, Covington, TN
38019, United States
(901) 475-1073

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 971 Highway 51 North in Covington. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
971 Highway 51 North, Covington, TN
38019, United States

Hours

Reviews

3.3
531 reviews
5 stars
176
4 stars
99
3 stars
84
2 stars
43
1 star
129

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food preparation.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with some customers experiencing long wait times and poor communication.

Food Quality

Several customers complained about food being cold, stale, or poorly prepared, with some even reporting food safety concerns.

Service Speed

While some customers noted quick service, many others experienced long wait times, particularly in the drive-thru.
  • MT
    michael taylor
    Feb 21, 2026
    1.0
    I ordered items that were available on the app but came to this location and the employees said we don't sell that anymore. Ok give me the money back for that. They refused. That is theft. Don't order ahead and pay for it.
  • AW
    Angela Winters
    Jan 30, 2026
    1.0
    Tons of food missing from our order, some was just wrong, food wasn't very good. I will not be going there for awhile. My son got the food, he didn't think to check it before he left.
  • JC
    Jayson Crow
    Jan 30, 2026
    1.0
    If I could give it a negative star review I would. I came thru the drive thru today 1/30, around 1:15, I ordered a Dorito taco with no lettuce, a burrito (grilled) and large nacho fries. Once I made it 10min down the road to start eating my lunch I realized, the taco had lettuce, the burrito wasn’t grilled, and the nacho fries were served cold. I tried calling the restaurant 4 times and never got a single answer. Terrible customer service in the DT, I wish I could have my money, and time back.
  • BJ
    Brenden Johnson
    Jan 10, 2026
    1.0
    The two female employees are rude and disrespectful. They both need to be fired. The young male employee was kind and respectful. The food was over priced for what you get and the quality of Assembly of the food. They do not proportion the food correctly at all compared to other store.
  • AW
    Autumn Wolverton
    Jan 2, 2026
    2.0
    The lady at the window was really nice but when I asked to add a cheese cup she stated her manager will not allow her to add anything at the window and I would have to go back around and wait in line to order a cheese cup.

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