Subway

3.7
191 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Covington Subway® Restaurant at 741 Hwy 51 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
741 Hwy 51, Covington, TN
38019, United States

Hours

Reviews

3.7
191 reviews
5 stars
88
4 stars
35
3 stars
25
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of acknowledgment from employees.

Food Quality

Several customers reported issues with food quality, including skimpy portions, incorrect toppings, and unsatisfactory freshness.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others noted unsanitary practices and dirty conditions.

Speed of Service

Mixed feedback on service speed; some praised quick service while others experienced long wait times and slow staff.

Overall Experience

Overall, customer experiences varied widely, with some enjoying their meals and others expressing strong dissatisfaction.
  • RT
    Robin Thurman
    Aug 5, 2025
    1.0
    The customer service is horrible. That don’t acknowledge when you walk in through the door. I ordered a salad for the price of the salad she act like she didn’t want to put anything in the small bowl. I had to ask for her to change her gloves after using them to take money from another customer. When I asked for a refund she dropped my money on the counter instead of placing in my hand. Don’t waste your time on your lunch going to this location. Need to close down.
  • AB
    Anthony Brown
    Jul 4, 2025
    1.0
    Went there after getting groceries on the way out. I ordered a turkey sandwich and my wife ordered a roast beef add pepperoni. My wife’s sandwich had two slices of roast beef on it and they weren’t even folded to make it look fuller (flat) . When i begun to ask about this not being acceptable the attendant said its extra and gave me and my wife attitude . So we just let it be and left her order alone because we were hungry from being out all day running errands for the Fourth of July . When i ordered my sandwich after hers they repeated everything they said to me when i was deciding what i wanted on my sandwich loudly as if to rush me to get out of the store. I asked for light honey mustard , salt and pepper on it as a topping and instead the lady lathered a sauce i did not ask for on it and when i asked her to stop she kept going and ignored me, while rolling her eyes and muttering something in another language to her cohort . By then it was too late to change anything and i wasn’t about to go through that unpleasant process again so we sucked it up , paid and left for our food. I normally don’t eat fast food (i consider subway fast food) , but i will not be stopping there again , heck if i need to get some grab and go while on the move i guess we’ll go to Burger King because at least there you can “have it your way”. ZERO OUT OF TEN STARS DUE TO POOR CUSTOMER SERVICE AND BEING SKIMPY ON A COUPLE SLICES OF MEAT. ** see photo for how a roast beef sandwich from subway is supposed to look like compared to what i got.
  • LW
    Lauren ward
    May 27, 2025
    2.0
    I ordered 2-foot longs 05/26/2025 and after arriving home I noticed they were made incorrectly (toppings were mixed up) I took back up there, and they did remake them, but they still did mine on the wrong bread. I did not care at this point and did not want to drive back up to subway again.
  • CW
    Clint W
    Nov 24, 2019
    4.0
    Fast and convenient

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Covington, TN?

The Subway restaurant is located at 741 Hwy 51, Suite A, Tipton, Covington, TN 38019, USA.

What are the operating hours of Subway at 741 Hwy 51 in Covington?

Subway is open daily from 8:00 AM to 9:00 PM.