McDonald's

3.3
1160 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
887 Hwy 51 N, Covington, TN
38019, United States

Hours

Reviews

3.3
1,160 reviews
5 stars
375
4 stars
206
3 stars
208
2 stars
125
1 star
246

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and unsanitary conditions.

Management Concerns

Several reviews highlighted poor management practices, including staff behavior and failure to address customer complaints.

Inconsistent Experience

Customers noted a wide variance in service quality and food preparation, leading to frustration and disappointment.

Cleanliness

Multiple reviews mentioned dirty dining areas and bathrooms, contributing to an overall negative experience.
  • AW
    Autumn Wolverton
    Jan 2, 2026
    5.0
    I have good service every time I come to this location,my items are correct and the Manager (starts with an E I believe) is always a delight,she makes sure my iced coffee is always on point.
  • GH
    Georgia Harrell
    Dec 30, 2025
    1.0
    I just left here 20 mins ago on my way back to Dyersburg and I ordered the sausage mcgriddle meal and these people didn't even put my sausage on my sandwich and to add insult to injury their phone is constantly busy 😂 what a joke ! Get it together y'all .
  • BW
    Brandon Weyland
    Dec 29, 2025
    1.0
    If I could give this place zero stars I would trash trash place management terrible night shift managers should all be fired
  • SI
    Stephen Kollatz II
    Dec 11, 2025
    5.0
    Overall a good location to go
  • NR
    Norelys Rodriguez
    Nov 30, 2025
    1.0
    Well, only my order, when I got to the first window there was nobody there to pay, I got to the second one, it took a while. There were like four or five people in the kitchen and they were playing games. Well, after I paid, they brought me the food after 30 minutes, they didn't give me the food as I had ordered it, I'm not coming back. They bring the food. After 30 minutes they didn't give me the food I had ordered. I'm never going back to that place. They need to change the night staff because otherwise the restaurant will go downhill.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Covington, TN?

McDonald's in Covington, TN operates from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 4:30 AM to 1:00 AM on Friday and Saturday.

When is the drive-thru at McDonald's in Covington open?

The drive-thru is open daily from 4:30 AM, closing at midnight Sunday to Thursday and at 1:00 AM on Friday and Saturday.