Dunkin'

Reviews

• RU

  Richard Umbluegray

  Jan 29, 2026
  5.0
  I hit the drive-throug before 8:00 am. Donuts were fresh. Customer service was great!
• FH

  Frank ham

  Nov 12, 2025
  1.0
  the morning staff are not doing their job properly most of them under training 🙄
• DM

  Darriun M.

  Nov 11, 2025
  2.0
  My son was thoughtful enough to bring me coffee this morning. He knows one of my favorite cold coffee drinks is an iced caramel craze lattee. It's frustrating because several times I've ordered it and it wasn't made correctly! One morning a young man was obviously training a young woman. She questioned him about the ingredients. He actually told her NO CARAMEL goes into a caramel craze latte! As expected, it was horrible. It was really cold out this morning so my son bought me a hot latte. Upon receiving the latte this morning, I again noticed the taste was off but couldn't figure out why. I looked at the label thinking maybe they had given him the wrong type of coffee. While reading the label I realized the problem. THERE'S NO COFFEE IN IT(see the picture)! When it comes to coffee Dunkin USED to be my number 2 spot. With the addition of several new coffee shops in my area, this will drop them out of my top 5! SMH!! This ridiculous!
• SR

  Simona Reid

  Nov 9, 2025
  1.0
  I had an online order for drive thru pick up on 11/8 at 11:43am. First, there was an employee outside cursing leaning on a driver’s side door to a car. But that’s The least of my worries. My hashbrowns were fine. I had a bacon, egg and cheese bagel and an everything bagel. My everything bagel was burnt. I get these often, and I can tell the difference between the seasoning and it being too burnt. In addition, my BEC bagel had a hair in it. I turned around and went back to the store. When I went inside to address the situation, the employee did not apologize. They told us that the burnt parts were the seasoning. You can see that under the seasoning is VERY toasted. They seemed so bothered that we had asked them to remake our food. I noticed that the employees weren’t wearing their hats the correct way, with their hair hanging in their face. Which is how the food got hair in it in the first place. When they remade it, it wasn’t any better. But there was no hair. In all of this, the employee who was outside was still having their conversation through the time it took for me to pull up, get my order, drive off, come back and have my food remade. 10/10 would NEVER come back.
• TT

  TAM

  Nov 7, 2025
  1.0
  It took 15 minutes and it was just 2 vehicles in the line.. and the people in the car where you place order kept saying hello and no one came .. do better. Drive thru I’m back again this morning and still sitting in the line waiting to place an order again and see cars behind me leaving and no one coming to take order.. this is terrible business to have happen 2 days in a row.

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