Arby's

4.2
1159 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
595 S Jefferson Ave, Cookeville, TN
38501, United States

Hours

Reviews

4.2
1,159 reviews
5 stars
608
4 stars
320
3 stars
141
2 stars
39
1 star
51

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the roast beef sliders and curly fries, but there were complaints about cold and stale items.

Service Issues

Service was inconsistent, with some customers praising friendly staff while others reported long wait times and rude interactions.

Cleanliness

The restaurant's cleanliness was frequently mentioned, with some reviews noting dirty tables and a need for better maintenance.

Management Concerns

Several reviews pointed to poor management and staffing issues, leading to slow service and unsatisfactory customer experiences.

Atmosphere

The atmosphere was described as lacking in some instances, with complaints about temperature and smoke, though some noted improvements after renovations.
  • MG
    Mark Grover
    1 day ago
    5.0
    Food was good and so was the service!
  • SE
    shannon egan
    Dec 30, 2025
    1.0
    Ordered the beef and cheddar with no cheese cause , the wife, is allergic to the kind they use there.went through drive through and noticed buy one, get one special on app online.so mentioned it to employee and she said I have to buy something in order to use that promotion now.so, I said ok , give me a coke zero to drink.she asked for code on my phone twice, finally, I said ,when she asked 3rd time ,I will just pull around and show it to you.then she had to get other worker to ring me up. Won't be back to this location
  • JJ
    James Johnsonbaugh
    Dec 6, 2025
    5.0
    First time trying the roast beef sliders were delicious
  • KP
    Kelli Potestio
    Nov 10, 2025
    1.0
    Unfortunately this location didn't have enough staff, at least that's my guess for the terrible service. Took 20 minutes to even get acknowledged that I was at the counter for service. Then my order was wrong.
  • DF
    Dwayne Fetterolf
    Oct 29, 2025
    4.0
    Good