Papa Johns Pizza

3.6
309 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Columbia, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Columbia pizza for any occasion. Call us for pizza delivery in Columbia or stop by 1901C Shady Brook Street for carryout to order the best pizza in Columbia, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1901C Shady Brook Street, Columbia, TN
38401, United States

Hours

Reviews

3.6
309 reviews
5 stars
145
4 stars
48
3 stars
30
2 stars
7
1 star
79

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong pizzas being delivered.

Customer Service

Many reviews highlighted poor customer service, including rude staff, unprofessional behavior, and lack of responsiveness.

Food Quality

Mixed feedback on food quality; while some enjoyed the pizza, others complained about undercooked or burnt items.

Timeliness

Several customers experienced long wait times for their orders, with some reporting delays of over two hours.

Cleanliness

Some customers noted that the restaurant was messy and did not meet cleanliness standards.
  • RR
    R
    Nov 16, 2025
    2.0
    Wouldn’t shock me if every person here eventually gets replaced by AI. So slow, so mediocre. I waited an extra 10 minutes after the maximum time limit. They also put the wrong toppings on my pizza…
  • KW
    K Woodson
    Nov 3, 2025
    1.0
    Been ordering from papa John's for yrs. Placed a order tonight for a pizza, and got one that was jacked up. Paid for ex cheese, and did not get it. Called in, and they did not want to correct the order.
  • RB
    Rachel Bair
    Sep 15, 2025
    1.0
    Not really happy with my order or experience. I ordered the Italian trio because it comes with banana peppers on it and I'm picky about pizza. I showed up and picked up my order and got all the way home and it's just an overcharged sausage/pepperoni pizza with no banana peppers at all. It looks nothing like the advertised photo. And I don't even want it, I don't like plain sauage/pepperoni pizza. I literally got this for the banana peppers on it. Not happy at all with this.
  • ET
    Essence Turrentine
    Sep 14, 2025
    5.0
    pizzas looked great lots of cheese without having to ask. when first got there, the staff being busy i guess, they don’t greet you at all lol but if a pizza gets done they will say something to ask you if it’s yours. tasted great overall. slick wish it had more sauce and less cheese so it don’t brick up so much and separate itself but still good . lastly, the dude that did come take my money stopped making the pizzas with cheese still on his hand and checked me out, handed me my boxes, and continued making other pizzas. i ate mine LOL but im just saying .
  • LW
    Latoya Wright
    Sep 10, 2025
    1.0
    I placed a carry out order online this evening for a medium 2 topping pizza. I got a notification at 6:40pm that it was ready. So I arrived at 6:50 and I had to wait cause the same person that came to help me was already having an issue with another person that was waiting. So he finished that then asked my name and I told him so he started to look confused then I said I received a notification saying my pizza was ready. Then he goes on to look around again like the pizza was going to appear somewhere then finally he goes on to say my pizza was sent out with the guy that he just had an issue with but I could go ahead and pay and wait an additional 6 minutes. I said absolutely not I have somewhere to be and I left. I understand there was only two people in there working but if someone else order was messed up why would you give them my pizza with my name on the box instead of fixing that man a fresh pizza the way he wanted it cause it wasn’t even busy in there…. And on top of that I used my papa reward bucks and it was not even returned back to my account. Not to mention I’m glad I chose the cash option cause I didn’t have the extra time to wait around that’s why the order was placed ahead of time so I didn’t have to wait. But hopefully those guys can get it together.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Columbia, TN?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

What are the takeout hours at Papa Johns Pizza in Columbia, TN?

Takeout is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.