McDonald's

3.6
2006 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1225 Trotwood Ave, Columbia, TN
38401, United States

Hours

Reviews

3.6
2,006 reviews
5 stars
721
4 stars
418
3 stars
399
2 stars
181
1 star
287

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders and missing items.

Food Quality

Numerous complaints were made about cold, stale, or improperly prepared food.

Management Issues

Several customers noted a lack of effective management and training among staff, leading to ongoing service problems.

Positive Experiences

Despite the negative feedback, some customers praised specific employees and noted positive experiences with food quality and service.
  • RS
    Randy Stewart
    Dec 22, 2025
    4.0
    Good enough for fast food
  • KB
    Kirah Barrantes
    Dec 19, 2025
    5.0
    this is the best McDonald’s I’ve ever been to. They have a lot of young people working there. Everyone is always so friendly. They’re so nice when they greet you when you’re ordering your food. The food is always hot and the order is always correct. I just can’t get over the fact that I come here and I’m not reading it with a growl like it every other McDonald’s I have visited.
  • SB
    Samantha Bailey
    Nov 21, 2025
    1.0
    The service was horrible. Very rude employees took 30 mins to get the food in the drive thru and then out fries were raw and the burgers were saturated in pepper so much I threw it out Will never come back
  • CS
    chad starr
    Nov 19, 2025
    1.0
    HORRIBLE!!! Fries cold, order was missing item. Ordered online, so someone can't read! Girl at 1st window was rude as well as the one that brought my food out, after I was parked. This place always has you park when going through drive thru. This is twice I've been there and not gotten the monopoly piece too.
  • AA
    Amanda Anderson
    Nov 14, 2025
    1.0
    I stopped eating here 6 mths ago figured y'all would have got better! Went through drive through and once again got wrong food it was awful do better I don't see how y'all are even open anymore

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1225 Trotwood Ave, Columbia, TN?

McDonald's in Columbia, TN is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 6:30 AM to 10:30 PM at McDonald's in Columbia, TN.