McDonald's

3.4
1655 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1563 Bear Creek Pike, Columbia, TN
38401, United States

Hours

Reviews

3.4
1,655 reviews
5 stars
554
4 stars
353
3 stars
298
2 stars
133
1 star
317

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rude interactions and long wait times.

Food Quality

Food quality varied significantly, with reports of cold, overcooked, or incorrect orders, but some customers noted fresh and hot meals.

Cleanliness

The restaurant was frequently described as clean, with well-maintained dining areas and restrooms.

Order Accuracy

Many customers experienced issues with order accuracy, often receiving incorrect items or missing components.

Management Issues

Several reviews highlighted poor management practices, including staff being overwhelmed and unprofessional behavior from management.
  • SD
    Sheila Dodge
    Dec 31, 2025
    5.0
    Great. Quick.
  • YC
    Yily Crespo
    Dec 24, 2025
    5.0
    Exlentes serviciod y el chico que atiende en la parte de pago muy amable y muy servicial .
  • AM
    Alycea McCartney
    Dec 10, 2025
    1.0
    I wish I could give 0 stars. After seeing that the McDonald's closed at 11pm and we placed an online order AND paid for it at 9, got there at 9:30pm. We see a car pulled ahead of us at the window and after sitting at the speaker for 10 mins we pull to the window ourselves where a girl with brown hair and glasses just shrugs her shoulders at us mouthing "WE'RE CLOSED" She didnt even open the window to tell us and turned away from us even after we showed her the online order we were able to place. I get having to close early but the fact they still let me place the order and didnt even talk face to face with me is absolutely ridiculous. It's clear that lazy individuals are on the night crew, so probably avoid going then and dont listen to the hours posted because they are just plain lying. BTW I still got charged for the order, they didnt cancel it, so now I have to dispute it with my bank, this happened December 7th.
  • RF
    Rachel Fisher
    Dec 6, 2025
    1.0
    They have roaches🤢
  • BL
    BECKY LEE
    Dec 6, 2025
    2.0
    Waited a long time only to end up with the wrong food. Also was overcharged by about $5.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Columbia, TN?

This McDonald's in Columbia, TN is open daily from 5:00 AM to 11:00 PM.

What are the drive-through hours for this McDonald's?

The drive-through is open daily from 5:00 AM to 11:00 PM.