Dunkin'

3.8
445 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbia, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1245 Trotwood Ave, Columbia, TN
38401, United States

Hours

Reviews

3.8
445 reviews
5 stars
228
4 stars
66
3 stars
52
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and kind service from employees, although some reported rude interactions and poor management.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to significant customer dissatisfaction.

Product Availability

A consistent complaint was the lack of available menu items, particularly donuts, which frustrated many customers.

Food Quality

Several customers reported issues with food quality, including stale items and poorly prepared sandwiches.

Speed of Service

While some customers noted quick service, others experienced long wait times, especially during busy hours.
  • SL
    Steven Lawlor
    Nov 12, 2025
    1.0
    Never have anything in stock and the drive through is slow!
  • SN
    Stephanie Nelson
    Oct 23, 2025
    5.0
    The employees are always nice! They were busy today so it took a while for my order but they gave me an extra donut since I had to wait, it was very sweet!
  • LS
    Lisa Sharp
    Oct 19, 2025
    1.0
    None of our order was remotely editable. The Sourdough Sandwich was supposed to be bacon and I got sausage, was going ti eat it anyways and couldn't even bite into it. Ordered eXtra sausage on the crossant, didn't get it, hubby went to eat anyways Sandwich was stale and nasty. Ordered hash rounds only got 6 and they were all burnt and soggy. 25.00 worth of food wasted. Absolutely unacceptable. Also Ordered a doughnut but for some reason it was left completely off the order. I've never been more disappointed in Dunkin in my whole life. This location needs to make it right and do better. Also, I made this review plus I sent an email to corporate office and I have yet to hear anything from anyone at this company. So that tells me they obviously don't have an issue with one of thier locations ripping thier customers off by saleing them old, ruined food. They got their money, we got nothing. I'm so ashamed of the company that was my absolute favorite since childhood has turned into such a nasty let down. I'm only speaking about this 1 location but I haven't been to any dunkin locations since. I don't know if I ever will again.
  • AM
    Asuncion Mendez
    Oct 3, 2025
    1.0
    never have any donuts in stock no matter what time it is
  • JW
    James Walker
    Sep 23, 2025
    5.0
    Best coffee ☕️ 😋 💙 ❤️ 😍 in town

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Columbia, TN?

Dunkin' in Columbia, TN is open Monday through Saturday from 4:30 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers both delivery and curbside pickup services for your convenience.