Dairy Queen Grill & Chill

3.2
838 reviews
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Business Details

1221 Trotwood Ave, Columbia, TN
38401-4854, United States
(931) 286-1643
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1221 Trotwood Ave, Columbia, TN
38401-4854, United States

Hours

Reviews

3.2
838 reviews
5 stars
286
4 stars
152
3 stars
98
2 stars
82
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful during interactions.

Food Quality

Customers frequently reported issues with food quality, including incorrect orders, melted ice cream, and undercooked items.

Operational Issues

Many customers experienced frustration due to inconsistent hours of operation, with reports of the location being closed during posted hours and slow service.

Management Concerns

Several reviews mentioned the need for better management and staff training, citing disrespectful behavior from management and a lack of accountability.

Positive Experiences

Despite the negative feedback, some customers praised the food and service during specific visits, indicating that experiences can vary.
  • CC
    Chris Coble
    Nov 3, 2025
    5.0
    Late night ice cream dash..drive thru was open. Grabbed a couple of ice creams to go..service was super quick..prices are a little steep but this is what it is...
  • GK
    Gary Knox
    Aug 17, 2025
    1.0
    On Sunday night 8-17-25 we had a good three-piece chicken meal al was great except the gravy side, which was mildly warm and not hot as it should have been. With hot gravy the meal would have been 5 stars.
  • DG
    David Gilliland
    Aug 14, 2025
    3.0
    This dairy Queen is not like any other they're never busy and you never know what you're going to get here The one in Lawrenceburg is amazing
  • AC
    Ashley Cole
    Aug 7, 2025
    1.0
    Manager was disrespectful to my elderly mother because the ice cream was melty wouldn't even turn it upside down for her to shoved it out the window and slammed the window. Acted ungrateful for his job. Probably needs coaching on how to be a better manager. The other stuff was wonderful and apologized to my mom. Sad that stuff under management can act better than management. Shouldn't be manager if they can't take pressure.
  • HD
    Hanna Van Drunen
    Aug 4, 2025
    1.0
    If I could give you a 0 star, I would. Today was the second time I’ve gone to this Dairy Queen and the second time I received a completely melted blizzard. Last time I was there I requested a new one because the top was liquid. I did receive a new one. Today, I decided to give them another try and…same thing! My blizzard was melted by the time I got to the window. Service is absolutely terrible. This Dairy Queen is so slow and I will not be going back.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Columbia, TN?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.

Is Dairy Queen Grill & Chill in Columbia wheelchair accessible?

Yes, the location is wheelchair accessible and welcomes families, including children.