Business Details
About
Mexican Restaurant
Chipotle Columbia TN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
255 reviews
5 stars
101
4 stars
28
3 stars
21
2 stars
17
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being fresh and delicious, there were numerous complaints about poor quality, including undercooked rice and bland flavors.
Customer Service
A significant number of reviews highlighted rude and unprofessional staff, with specific mentions of a problematic manager impacting the overall experience.
Order Accuracy
Multiple customers reported issues with incorrect orders, missing items, and poor handling of online orders, leading to frustration and dissatisfaction.
Cleanliness
Several reviews pointed out that the restaurant was dirty, with unclean tables and a messy dining area, detracting from the overall dining experience.
Pricing Concerns
Customers frequently noted that the prices were high, especially with additional charges for common items like guacamole, leading to feelings of being overcharged.
- AAAudrey AlexanderNov 2, 20254.0Good but they were out of a lot, ranging from queso to sweet tea
- JJJennyNov 2, 20251.0The staff at this location are consistently rude. Second time here when there has been an issue. This time I was charged for queso, I didn't get queso. My husband brought the receipt back in and they said they couldn't give him the money back. They would have to refund the entire order $32 and charge it again. Yeah, no. So he said can you give me a side of guac or something to make up for the extra charge $1.70, something to make it easier. The employee snapped back with, I can't give you that, that's $5. My husband said, it's $5 for a side?? She said it's $2.25. We could have paid the difference. It's not even about the money, it's the fact that they were in the wrong and wouldn't fix it. No, we don't want to be charged another $32. Called corporate because you can't call any of the stores directly. Who knows where you're actually calling?? Corporate solution was to send us a credit for free queso! We didn't order queso or want queso. So they are refunding our money in 3 to 5 business days. I'll drive to Spring Hill before ever returning to the Columbia location again. Rude, unprofessional behavior! Nothing like walking into a restaurant and being given a dirty look. Unbelievable
- SBSamantha BaileyOct 21, 20253.0I ordered the carne asada bowl but then was charged separately for everything that was in it besides the meat and rice which was a bit expensive secondly it was just too high paced You weren't given time to even think about what you were trying to order it was very rushed also the food did not stay warm very long so that only told me that it wasn't really warm to begin with
- MMMatt MooreOct 17, 20255.0The best Chipotle there is! Staff is awesome and friendly, food is always great.
- LJLaird JohnseyOct 9, 20251.0TAKE THE AI ANSWERING MACHINE OFF. WHO IN GODS EVER THOUGHT THAT WAS A GOOD IDEA. ABSOLUTELY TERRIBLE. Could not get in contact with ANYONE in the store. Absolutely pathetic design.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Columbia, TN offer?
Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill in Columbia, TN?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Columbia, TN?
It is located at 610 S James M Campbell Blvd, Columbia, TN 38401, USA.
How can I contact Chipotle Mexican Grill in Columbia, TN?
You can reach them by phone at +1 931-777-1185 or via email at TN.4237.ColumbiaTN@chipotle.com.
Can I order Chipotle Mexican Grill food online or via an app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What health and sustainability principles does Chipotle follow?
Chipotle follows 'Food with Integrity' principles by using responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What nearby dining options are available around Chipotle Mexican Grill in Columbia, TN?
Nearby dining options include Sonic Drive-In, Pizza Hut, Chick-fil-A, and Bingo Burgers And Subs, offering a variety of fast food and casual dining experiences.
Are there any medical centers near Chipotle Mexican Grill in Columbia?
Yes, Fast Pace Orthopedics, Fast Pace Health Urgent Care, and Advance Care Medical are nearby medical centers for health services.
What automotive services are available near Chipotle in Columbia, TN?
Nearby automotive services include Express Oil Change & Tire Engineers, Autoverse car dealer, Take 5 Car Wash, and Pure Clean Car Wash.
Where can customers find financial and insurance services close to Chipotle Mexican Grill?
Nearby financial and insurance services include Jackson Hewitt Tax Service, Chris Jones - State Farm Insurance Agent, Service Loan South, TitleMax Title Loans, and TriStar Bank.