Arby's

4.0
1021 reviews
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Business Details

1625 Hatcher Ln, Columbia, TN
38401, United States
(931) 381-4711
http://www.arbys.com/locations/us/tn/columbia/1625-hatcher-ln/store-992
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1625 Hatcher Ln, Columbia, TN
38401, United States

Hours

Reviews

4.0
1,021 reviews
5 stars
475
4 stars
256
3 stars
145
2 stars
56
1 star
89

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items.

Service Quality

Mixed feedback on service; some praised friendly staff while others noted rudeness and poor management.

Food Quality

Inconsistent food quality; some enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in bathrooms and dining areas.

Speed of Service

Many customers complained about slow service, especially during busy times.
  • ML
    Matthew Lentz
    Dec 29, 2025
    5.0
    I take my sauce seriously, asked for a solid handful. The gentleman responded “I got you”, me being let down in the past didn’t expect him to understand the assignment. Not only did he understand the assignment he excelled at it. I don’t know what him and his counter part make in a week but their boss needs to put a one and a zero in front of it. Sauce boss out
  • DP
    Derric Porter
    Dec 29, 2025
    5.0
    Went through drive thru
  • WB
    William Bailey
    Dec 13, 2025
    1.0
    Not the first time they messed up my order why can't people just do what you ask never again
  • RR
    Richard Reibel
    Dec 12, 2025
    4.0
    The food and staff are pretty good, nobody was rude and the food was fresh
  • BW
    Brad Winkler
    Dec 11, 2025
    3.0
    Super slow drive thru
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