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Wendy's

3.1
(861 reviews)

Business Details

(901) 854-6037

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Collierville, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Collierville, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
714 W Poplar Ave, Collierville, TN
38017, United States

Hours

Reviews

3.1
861 reviews
5 stars
251
4 stars
157
3 stars
131
2 stars
89
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, with some expressing disappointment in the freshness of items.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and drive-thru, including dirty tables and unkempt facilities.

Management Issues

Feedback indicated a lack of effective management, with complaints about unprofessional behavior from managers and disorganization among staff.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted occasional good food quality.
  • TG
    Terrence Gilkey
    Feb 5, 2026
    1.0
    Needs a ton of work. The whole operation needs a major overhaul. It looks very unsanitary. Food was everywhere, looks like there's no cleaning nor caring is present here
  • EK
    Eamon Kratochvil
    Jan 19, 2026
    5.0
    Shay works at the cash register and she let my friends and I are bringing in our bikes and gave us three drinks for free because my friend spent $30 already and I think she deserves a raise because of her hospitality she’s one of the nicest people I’ve ever met.
  • LL
    Lawrence
    Jan 6, 2026
    1.0
    Always out of food and get wrong items, always!!!
  • FG
    Free Game
    Jan 1, 2026
    1.0
    Do not go here! We dined in and the front lobby was a mess! ALL tables were dirty, the chairs had food in them, drink machine nasty, ketchup dispenser was horrible, the manager on duty was rude, the young kids in there really didn’t care, our food was cold, chili had no meat in it looks like running bean soup smh and this used to be a great Wendy’s!! Corporate got their hands full all I can say!! $65 dollars gone down the drain
  • JH
    Jalen Holder
    Dec 22, 2025
    1.0
    My whole order was wrong. I placed it in the mobile app 15 minutes before and not only was it not on time it wrong and cold.

Frequently Asked Questions About Wendy's

Is Collierville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's in Collierville, TN?

Wendy's drive-thru is open Monday through Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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