Wendy's

3.1
860 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Collierville, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Collierville, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
714 W Poplar Ave, Collierville, TN
38017, United States

Hours

Reviews

3.1
860 reviews
5 stars
250
4 stars
157
3 stars
131
2 stars
89
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.

Wait Times

Long wait times were a common complaint, with customers often experiencing delays in both the drive-thru and inside the restaurant.

Food Freshness

Several customers noted that food was often served cold or stale, with inconsistent quality across different visits.

Cleanliness

The restaurant's cleanliness was criticized, with reports of unsanitary conditions and disorganization in the dining area.
  • LL
    Lawrence
    6 days ago
    1.0
    Always out of food and get wrong items, always!!!
  • FG
    Free Game
    Jan 1, 2026
    1.0
    Do not go here! We dined in and the front lobby was a mess! ALL tables were dirty, the chairs had food in them, drink machine nasty, ketchup dispenser was horrible, the manager on duty was rude, the young kids in there really didn’t care, our food was cold, chili had no meat in it looks like running bean soup smh and this used to be a great Wendy’s!! Corporate got their hands full all I can say!! $65 dollars gone down the drain
  • JH
    Jalen Holder
    Dec 22, 2025
    1.0
    My whole order was wrong. I placed it in the mobile app 15 minutes before and not only was it not on time it wrong and cold.
  • JW
    Ja Waring
    Dec 7, 2025
    1.0
    Prepare to wait 20 minutes or more in the drive thru line even if you're the only one there. They'll make you pull forward and wait near the door and then take their time now that the sensors in the drive thru lane think your order is done. It was an empty restaurant with nobody inside and no line at the drive thru, it still took 23 minutes. I can't believe this place is still open when it's run like this. They also didn't provide me with a receipt, so there's no way to give feedback. This place is run by lazy people cheating the system so they don't have to work. Sunday Dec 7th, 10:15am. Ordered two sausage biscuits, that's all. 23 minutes.
  • SG
    Stephanie Gonzalez
    Dec 6, 2025
    1.0
    There's nothing better than a fresh out Wendy's hamburger, but it's luck of the draw at this place. 9 times out of 10, I get an old hamburger, even when I ask that they cook it fresh. The one time I do get fresh hamburgers, it's delicious, but with costs the way it is, I refuse to take the chance anymore. Corporate office--please put some people in there that care about the quality of the food I pay a lot for.

Frequently Asked Questions About Wendy's

Is Collierville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's in Collierville, TN?

Wendy's drive-thru is open Monday through Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.