Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3592 Houston Levee in Collierville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
684 reviews
5 stars
416
4 stars
151
3 stars
51
2 stars
17
1 star
49
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the burgers and fries for being fresh and delicious, although there were some complaints about inconsistency in fry quality.
Customer Service
While many reviews highlighted friendly and helpful staff, there were significant complaints about poor service, especially regarding online orders and handling customer issues.
Cleanliness
The restaurant was generally noted for being clean, but some reviews pointed out issues with cleanliness at tables and concerns about food handling practices.
Pricing
Several customers mentioned that the prices were high, which affected their willingness to return, despite enjoying the food.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the environment while others found it uncomfortable or noted issues with staff demeanor.
- SHShameka HarperDec 21, 20255.0Employee nice, food good, atmosphere great
- SBSteven BrownDec 2, 20255.0Cedric thank you for your excellent customer service when the milkshake machine was not working properly. Your customers skills kicked in.The is hard to find These Days keep up the great work. 12/2/2025
- AMAngie McCartOct 29, 20251.0Horrible service. Had my order door dashed and I called to report my missing milkshake and the person wanted to fight with me about giving it to my dasher. Food looked like they didn’t care at all. Everything smashed and fries everywhere. Be careful when dashing from here because they clearly do not care. Also wanted to say they don’t put the drink/milkshake in the bag when last time I ordered from them that’s what they did. Sounds like to me someone didn’t want to take responsibility and they hung up on me too after fighting with me over it and not listening to me. Horrible customer service no help at all.
- EHErick T.K.C. HarrisOct 7, 20255.0Cajun Fries 🍟 are the best I’ve ever tasted! Always fresh… always. They cut their fries 🍟 fresh every time from Idaho Potatoes 🥔!!! Love ❤️ going here because food is always gonna be on point and fresh!!!
- BBBlahSep 26, 20251.0Find another five guys. Fries were the only good thing. ordered a bacon burger and of course when I got home It was covered in cheese which cannot eat. So had to throw it away. Tried calling this location to at least tell the manager that they need to be on the lookout for this but aftee 3 tries gave up. When someone says no cheese, they mean no cheese. Waste of money and time.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 3592 Houston Levee accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours of Five Guys in Collierville?
Five Guys is open daily from 10:00 AM to 10:00 PM.
Does Five Guys at Houston Levee offer delivery and pickup services?
Yes, this Five Guys location offers in-store pickup and delivery services.
Where can I order Five Guys online?
You can order online at https://order.fiveguys.com/location/five-guys-collierville/menu or via their mobile app.
What types of payment does Five Guys accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there gluten-free options available at Five Guys?
The buns and some condiments contain gluten, but sandwiches can be ordered without a bun using wraps or bowls. Cross-contamination may occur.
Can I customize my burger or milkshake at Five Guys?
Yes, there are over 250,000 burger combinations and more than 1,000 milkshake options available to customize.
What nearby places can I visit before or after dining at Five Guys Collierville?
Nearby you can visit Nail Bar Collierville for beauty services, or The Joint Chiropractic for wellness treatments.
Where can I find other dining options near Five Guys on Houston Levee?
Nearby restaurants include Back Yard Burgers, Moe's Southwest Grill, Jim's Place Grille, Staks Kitchen, and LongHorn Steakhouse.
What shopping or service stores are close to Five Guys in Collierville?
Nearby shopping includes Verizon and Victra phone stores, Catherines clothing store, and Houston Levee Galleria shopping center.