Service quality is inconsistent; while many customers praised specific servers like Chester and Jackie, others reported poor service and long wait times.
Food Quality
Food quality received mixed reviews; while many enjoyed the meals, some reported issues with incorrect orders and lack of flavor.
Atmosphere
The restaurant's atmosphere is generally described as warm and inviting, but some customers noted cleanliness issues and uncomfortable temperatures.
Customer Experience
Several customers highlighted exceptional customer service, particularly in resolving issues, while others expressed disappointment with their experiences.
Consistency
Overall, there are concerns about consistency in both food and service, with some patrons feeling that the restaurant has declined from previous visits.
KC
Katherine Cooper
Nov 9, 2025
5.0
We love the amazing service! The food is really good. Great place!
TF
Ty Ferg
Nov 1, 2025
1.0
I got mashed potatoes instead of angel hair pasta with my chicken piccata. Mashed…potatos… instead of pasta for a pasta dish. Honestly, what is going on?
LM
L M
Oct 28, 2025
2.0
This Carraba's visit was atypically disappointing: We went in for lunch for our favorite meal-grilled pork chops. Upon entering, the restaurant was so cold my husband had to go get a jacket-it was freezing inside! As we ate our soup, my husband blew and you could see his breath-like we were in Antartica!! The wait staff was super nice as always. After ordering we were told they were out of pork chops- the waitress came back and said they had pork chops but they were frozen-and would take a long time to thaw!!??Disappointed, we ordered chicken. The chicken was good but the mashed potatoes were terrible(dry with no seasoning at all). The waitress offered to get us a different side but at that point we simply asked for to go boxes so I could take everything home and "fix" the potatoes. Not sure if this was a bad day but we're hesitant to go back...
RD
Robbin Daniels
Oct 19, 2025
5.0
I had a huge issue with an Uber eats order where my driver stole my food. I called and spoke with Yazmin, the manager present. She remade my order fresh and allowed me to pick it up. Her and her staff were very apologetic and provided exceptional customer service. Correcting an issue that wasn't their problem to begin with shows the compassion they have for patrons!
MR
Marlana Rose
Oct 19, 2025
5.0
This place is an absolute gem and I can’t say enough good things about or experience. The service was outstanding, probably the best my family and I had in years. Food was delicious and our wonderful server Leann was so kind about my food allergies. We can’t wait to go back again.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Collierville offer?
Carrabba's Italian Grill in Collierville offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular operating hours of Carrabba's Italian Grill in Collierville?
Carrabba's Italian Grill is open from 11:00 AM to 10:00 PM Monday through Thursday, 11:00 AM to 11:00 PM on Friday and Saturday, and 11:00 AM to 9:00 PM on Sunday.
Does Carrabba's Italian Grill in Collierville offer happy hour, and if so, when?
Yes, Carrabba's Italian Grill has happy hour daily from 4:00 PM to 6:00 PM.
What delivery and pickup services are available at Carrabba's Italian Grill?
Is Carrabba's Italian Grill in Collierville family-friendly and accessible?
Yes, Carrabba's welcomes families, has a children's menu, wheelchair accessible entrance, parking, seating, restrooms, high chairs, and a braille menu available.
Can I order food online from Carrabba's Italian Grill in Collierville?
Yes, you can place orders online via their delivery link at https://www.carrabbas.com/order/menu/collierville.
Does Carrabba's Italian Grill serve alcohol and have a bar onsite?
Yes, Carrabba's serves alcoholic beverages including beer, wine, and cocktails and has an onsite bar.
What nearby restaurants can I visit before or after dining at Carrabba's in Collierville?
Nearby restaurants include POPPZ (smoothie and juice bar), Hickory Tavern (American restaurant), Nashoba (American restaurant and beer bar), Firebirds Wood Fired Grill (steakhouse), and Red Robin Gourmet Burgers (burger restaurant).
Are there nearby shopping centers or stores near Carrabba's Italian Grill in Collierville?
Yes, the Carriage Crossing shopping center and stores like Barnes & Noble, Dillard's, Rack Room Shoes, Hollister, and Pandora are nearby for shopping before or after your meal.
What wellness and beauty services are available near Carrabba's Italian Grill in Collierville?
Nearby wellness and beauty options include Ashtoria Aesthetics & Wellness medical spa, Luxy Nail Spa, Kathy's Nails, Massage Envy Collierville, and Bath & Body Works for beauty products.