Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 2491 Keith St NW in Cleveland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous customers reported issues with incorrect orders, missing items, and poor portion sizes.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
Inconsistent food quality noted, with complaints about missing ingredients, cold food, and poorly prepared items.
Speed of Service
Service speed varied, with some customers experiencing long wait times and others noting quick service.
Cleanliness
Some customers appreciated the cleanliness of the establishment, while others had negative experiences.
CW
Charles Wells
Jan 2, 2026
1.0
I understand that food service can be stressful at times, however, excellence must be maintained when handling people’s food. This was not the case here. My visit was at 1am after sitting at the doctors. There was no one in drive thru or at the window, so they were not busy at this time. I should have checked my order however, the staff seemed nice and I figured no one could mess up this order as it was not a complicated order. I will include a pic of the receipt. We ordered 2 cheesy Gordita crunches, double beef cheesy burrito, a double stack taco and a steak quesadilla. Took the order home to relax and eat and when I open my order to add my fire sauce, ingredients were missing such as the meat. One Gordita has nothing in it, and the rest of the order barely had anything in it at all. The only thing that was fine was the quesadilla. I live pretty far away from this establishment. So at this point I couldn’t return the items because then there would be reasonable doubt for tampering and I doubt they would accept it this close to time for closing. I’ve read numerous reviews for this location before posting, and it’s frightening at how often people are experiencing the same thing at this location specifically. It seems to be a very common practice here which is very unprofessional and this establishment should close for not following what I’m assuming for a chain retail excellence standard. You should return these people’s money and apologize. My family and myself will not return to this location.
KL
Katina Lopez
Dec 21, 2025
1.0
I don’t visit this Taco Bell very often. I ordered two food items in the drive-through on 12/11/25. A Steak poblano quesadilla for me and nacho fries for my daughter. After getting 3/4 done with my quesadilla, I bit into something very hard. I thought it was maybe a piece of hard pepper, but it was a black round piece of hard plastic. Like a cap end to something. In my opinion, I don’t understand how that could end up in my quesadilla without the worker seeing it. It did not feel good biting into it and my teeth hurt for a couple days. i’m just glad it was me and not my daughter. Which she could’ve chocked on it. I filed a report with the GM… as of 12/21 I still have not heard from corporate regarding the incident. That is so unacceptable. I will never do business here again. Just goes to show you that they don’t care about their customers. 😡
Here are the photos that I took and the one with a quarter to compare size is the one the general manager took.
EK
Ej kuro
Nov 11, 2025
5.0
Food was great! Customer service is good
SL
Stacey Lopez
Nov 6, 2025
1.0
Elizabeth that works the window is extremely rude! There is no need to act like you did.
JJ
Jonah
Oct 31, 2025
5.0
The service was amazing. A gentleman named Bobby serviced us and he was so kind and helpful. Give that man a raise.