Subway

3.5
229 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Cleveland Subway® Restaurant at 104 Stuart Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
104 Stuart Rd, Cleveland, TN
37312, United States

Hours

Reviews

3.5
229 reviews
5 stars
92
4 stars
47
3 stars
27
2 stars
15
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Customers reported issues with food quality, including stale bread, skimpy portions, and concerns about freshness, particularly with meats and vegetables.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted unsanitary conditions, particularly regarding food handling and the presence of mold.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect sandwich preparations.

Staff Attitude

Several reviews mentioned staff members displaying negative attitudes, including rudeness and lack of engagement with customers.
  • NM
    Nicholas Mathews
    2 days ago
    2.0
    Reason that lady hard communication and she won’t answer me because we are deaf and my wife get interpeter bring here order our food smh because difficult order wrong address that why
  • SO
    Sharon Outlaw
    Dec 31, 2025
    1.0
    Absolutely appalling service from the manager who’s an old lady who seems like she smokes 15 packs of cigarettes a day I cannot even believe that I spent my money here they were rude, unkind, and extremely disrespectful and unprofessional. Do not come here. There are many other ones this one is terrible.
  • AS
    Aspen Smith
    Nov 28, 2025
    1.0
    The guy working today was an absolute jerk. I don’t know why I keep trying to go back to this place. Every experience sucks. I’ve never had a good experience. I bought 2 drinks and went to get ice there was BLACK MOLD all in the ice. I tried 4 times to get clean ice and kept dumping it because there was large chunks of mold. I asked if by chance they had any ice in the back or if there was something else I could get and he very rudely said, “do you want me to break it off a block back here” I said no I was just wondering if there was some somewhere else because there’s mold or something in the ice. “ there’s nothing I can do I’m just one person you can just call corporate” I responded back that’s fine can I just get a refund or swap it out for a bottle. Then again he rudely replied no that will mess up my counts there’s nothing I can do just call corporate. Not once was I mean, degrading or rude. He never once apologized or seemed concerned there was mold. Didn’t ask to see it or anything which tells me it’s been that way or he really doesn’t care. I sat the cups down and just left. If you hate your job so much that any questions or concerns make you hateful don’t be there! I called the number on the receipt (I didn’t realize it wasn’t a corporate customer service or something just assumed it was) it ended up being the DM. She wasn’t very nice or helpful either didn’t seem that she cared that her employee is always hateful every time we go in. Yes I get i called at 9pm but the receipt had no other number and again didn’t realize it was a local person. After she told me 3 times that she was off and there’s nothing she can do “I wasn’t going to answer since I’m off for thanksgiving” and “I can’t do anything until Monday” okay cool that’s fine I don’t care about the refund anymore the bigger issue is how your people talk and act to customers and obviously I didn’t mean to bother you at home, but also if your gonna include your cell phone number on a corporate receipt and you have rude employees your going to get phone calls. This isn’t the first time this guy has been there and been rude either it’s a consistent issue they never do anything about it. Also let me add there wasn’t a single person in the store either so it wasn’t like they were crazy busy. Like sorry me having a problem with drinking BLACK MOLD put a damper on your day. Do yourself a favor and just skip visiting!!!
  • RC
    Russell Carroll
    Nov 20, 2025
    1.0
    I went to the one in Cleveland and was threatened verbally assaulted and I have contacted the corporate office because the owner will not return calls and the manager is the one who assaulted and threatened me This needs to be looked into All you have to do is watch the video
  • JC
    Jessica Chiolo
    Nov 15, 2025
    5.0
    Thank you Shelby! Finally someone who makes a perfect sandwich

Frequently Asked Questions About Subway

What are the operating hours for Subway at 104 Stuart Rd, Cleveland, TN?

Subway is open every day from 9:00 AM to 10:00 PM.

Does the Subway at 104 Stuart Rd offer delivery and in-store pickup options?

Yes, you can order for in-store pickup or delivery from this Subway location.