As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers frequently praised the fries as the best they've ever had, but there were mixed reviews about the overall food quality, with some reporting cold or improperly cooked items.
Service Issues
Several reviews highlighted poor service, including incorrect orders, slow drive-thru times, and unresponsive staff, particularly during busy hours.
Customer Experience
While many customers enjoyed their meals and appreciated friendly staff, there were notable complaints about unsanitary conditions and lack of attention to detail in order fulfillment.
Value for Money
Customers found the prices reasonable, especially with meal deals, but some felt that the quality did not always match the cost.
JH
Jacob H
6 days ago
5.0
Excellent fries, delicious burgers. Haven't tried the whole menu and my only complaint is that there are not more locations.
TT
Tinkerbell
Dec 17, 2025
1.0
Absolutely disgusting, poor management, food was disgusting and both overcooked and undercooked at the same time.
I do not recommend this Checkers. AVOID AT ALL COSTS!
SH
Sharwood Harwood
Dec 10, 2025
4.0
I purchased the Chicken bites box with french fries, a medium coke, and the new strawberry cheesecake bites. I recieved the chicken box bites and fries, warm -not hot, along with powdered sugar on them due to the cheesecake bites tumbled in the bag. I got a Sprite instead of the Coke i ordered, which they replaced after i came back thru the line. Glad i checked before i drove too far away. In their defense i got the feeling the drive thru clerk was still training as everyone was around her watching. The cheesecake bites were okay but they are $3.00 for 4, and they are just bites, smaller than my remote car fob, see picture. My meal was a little less than $10.00 but i just did not feel it was worth the amount. However please understand, the food tasted good.
JB
James Burger
Nov 24, 2025
5.0
I go there sometimes just for their fries then go somewhere else for a milkshake.
THE FRENCH FRIES ARE AMAZING!!!!
CC
Courtney
Nov 20, 2025
1.0
If you want hot food, do not eat here.. especially on 2nd shift. The employees are too worried about being on their phones to do their job. Sat outside for 15 to mins waiting for an order they were "making fresh" while we watched them serve 6, yes 6 other cars, then finally get our food and none of it is even luke warm, much less hot!! Not to mention NONE of it was made right..
What are the regular operating hours of Checkers in Cleveland, TN?
Checkers in Cleveland, TN is open Monday through Thursday from 10:00 AM to 11:00 PM, Friday and Saturday from 10:00 AM to 11:30 PM, and Sunday from 10:00 AM to 11:00 PM.
Does Checkers at 920 25th Street NW have a drive-thru service?
Yes, this Checkers location offers drive-thru service for convenient ordering and pickup.
What is the dress code when visiting Checkers in Cleveland?
The dress code at Checkers in Cleveland is casual, so feel free to come as you are.
Can I order Checkers food online or have it delivered?
Yes, you can order ahead online or have your food delivered from Checkers for additional safety and convenience.
What payment methods are accepted at Checkers in Cleveland?
Checkers accepts payment via American Express, cash, checks, MasterCard, and Visa.
Where is Checkers located in Cleveland, TN?
Checkers is located at 920 25th Street NW in Cleveland, TN 37311, USA.
Are there any shopping centers near Checkers where I can shop before or after dining?
Yes, Cleveland Corners shopping center is nearby, so you can easily combine your meal at Checkers with shopping trips.
What nearby places offer beauty and relaxation services near Checkers?
Bella Nails & Spa, a nearby nail and beauty salon, is close to Checkers, perfect for a relaxing session before or after enjoying a meal.
Are there family-friendly attractions near Checkers in Cleveland?
Yes, PlayPalz Indoor Playground of Cleveland is an amusement park and playground close to Checkers, ideal for families looking to have fun before or after dining.
How can I contact Checkers in Cleveland, TN for inquiries or orders?
You can contact Checkers in Cleveland by calling +1 423-473-0293 or emailing ClevelandCheckers1@gmail.com.