Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold, overcooked, or improperly prepared items.
Management Concerns
Several customers expressed dissatisfaction with management's response to service and food issues, indicating a lack of accountability.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendliness.
Atmosphere and Cleanliness
There were mixed reviews regarding the atmosphere, with some noting cleanliness issues and others enjoying the sports bar vibe.
AH
Alfred Hinshaw
1 day ago
5.0
Think maybe I had a burger and fries. I don't remember for sure. I just know whatever I got was really good. Met family here and just all in all enjoyed it all. With a welcoming atmosphere. And really good service. All for a good price.
👍👍
CH
CONF1DENCE Hayes
4 days ago
5.0
STORE 340: This review is less about the food and more about the service. I was in TN visiting last weekend. I drove all the way back home (to Alabama) only to discover my wallet was not in my pocket. As it turns out, it fell out of my pocket and spent the night in the booth my friend and I were sitting in. I called the store the next morning and spoke with THE MANAGER, TODD. He confirmed my wallet was still there and so were my credit cards and money (a little over $100). My AMAZING WAITRESS, PAHOLA found it the night before and took good care of it for me. But it doesn't stop there. Todd was the most amazing. When I told him I lived in a different state, he inconvenienced himself to mail it to me without hesitation. That saved me a 6 hour drive (roundtrip) and a lot of gas.
Was the food good? Yes, I had the cauliflower wings and fries. Pahola was a great waitress. I watched her buzz around from table to table making sure everyone received their food and drinks. She's a beautiful person inside and out with a sweet spirit. I'm thankful she was my server that night. Next time I'm in Cleveland, Tn I'll probably be swinging by BWW 340.
JS
Josh Shay
Nov 9, 2025
1.0
Horrible experience, bring daughter in for her birthday.15+ min wait time for a host to even greet us. Before we even get our food a fight breaks out in the arcade area directly next to our table between 2 large group of teens, my daughter having court side seats to the brawl... staff gets the fight broken up groups split up a few are removed. We get our food and several people from both of the groups are still in the arcade and 2 of them walked over and just started sitting our booth directly next to my daughter who is under 10 and is completely terrified at this point. We get up and leave at this point Pay for our $120+ meal with buying her the $60 90 min unlimited game time card we dont even use the game time card and just leave beacuse my daughter just wants to leave this place at this point and not even try to play any of the games.
The food was not bad but never got the chance to enjoy the meal.
DM
Dustin Moser
Oct 30, 2025
2.0
I’ve been going here for years food is really good and service in evenings are better than most. Went in for to pick up wings and ask question about the cups of ranch. Waited for ten minutes while it was dead because they were to busy talking and one of the women were eating at the table where they prep the food. I had to wave the woman down before she would come up.
When she finally comes up to where I am waiting I go to ask question about ranch and she replied to another woman you want to take care of this and walks back to back.
So I also learned if you buy a normal deal with 20 bone in wings for 22 dollars for all flats. You get six cups of ranch at no extra cost. But management decided here that since wings are buy one get one on Thursday if you buy 30 boneless wings to go you have to pay for every cup of ranch which is 99 cents. I went right next door and bought a small bottle for 2.80 of hidden valley ranch.
In the evenings this place is great but the service at noon was very pour. Several people walked past me including servers not one asked me if I needed anything.
NW
Nicolas Weiler
Oct 18, 2025
2.0
Been here quite a few times. The orders are always wrong. Nothing is consistent. Always an issue with the food. Tonight they couldn't even get the chips right (everything was oil soaked and stale). It's literally chips.. I feel bad for the servers because it's seems to be a management / kitchen issue but this location is awful. Even when it's not completely full it's always something. The location in Hixson is a million times better. Management should be fired and replaced with someone who can actually run this place.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Cleveland, TN specialize in?
Buffalo Wild Wings in Cleveland, TN specializes in award-winning Buffalo-style chicken wings with 26 different sauces and seasonings.
What are the opening hours of Buffalo Wild Wings on weekdays?
From Monday to Thursday, Buffalo Wild Wings is open from 11:00 AM to 12:00 AM, and on Friday from 11:00 AM to 2:00 AM.
Does Buffalo Wild Wings have extended hours on weekends?
Yes, Buffalo Wild Wings is open from 11:00 AM to 2:00 AM on both Friday and Saturday.
Where is Buffalo Wild Wings located in Cleveland, TN?
Buffalo Wild Wings is located at 625 Paul Huff Parkway, Cleveland, TN 37312, USA.
Can I order takeout from Buffalo Wild Wings at this location?
Yes, this Buffalo Wild Wings location offers takeout services alongside dine-in and sports bar experiences.
What is the main phone number to contact Buffalo Wild Wings in Cleveland?
The main phone number for Buffalo Wild Wings in Cleveland, TN is +1 423-472-3288.
Are there any dessert places near Buffalo Wild Wings where I can go after eating?
Yes, Crumbl Cookies and Crumbl - Cleveland are nearby bakeries where you can enjoy desserts after your meal at Buffalo Wild Wings.
What entertainment options are close to Buffalo Wild Wings for after-dinner activities?
UEC Theater, a cinema and arts venue, is nearby and offers entertainment options after dining at Buffalo Wild Wings.
Are there other restaurants near Buffalo Wild Wings that offer different cuisines?
Nearby dining options include Six Happiness for Thai and Chinese food, Pita Pit for Mediterranean cuisine, and Buddy's BBQ for American barbecue.
If I'm coming to Buffalo Wild Wings, where can I get coffee or a quick snack nearby?
Starbucks, Humble Donut Co., and Orange Leaf Frozen Yogurt are nearby places where you can get coffee, snacks, or frozen treats before or after your visit.