Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food when it was prepared correctly.
Atmosphere
The restaurant's atmosphere was noted as enjoyable for watching sports, but some customers found it too loud or chaotic.
Management Concerns
Several reviews mentioned dissatisfaction with management's handling of issues, including poor customer service and lack of accountability.
BS
Brian Sullivan
5 days ago
4.0
Their burgers are pretty good. Their service has been pretty good.
HZ
H Z
Dec 28, 2025
5.0
Awesome place, awesome crowd, 5+
TN
T Naidoo
Dec 23, 2025
1.0
It was 10 mins till close and and I had to wait for a 15min Uber, but the bartender (Grace) wouldn't server me. I said no to the water and just left.
Horrible experience!
BD
Brandi Dittrich
Nov 23, 2025
4.0
There is nothing wrong with this location of the chain restaurant BWW as far as the consistently of food options but the parking situation and outdoor seating is very limited. If you enjoy the staple foods that this chain restaurant provides I would say that you would be happy. As someone who does not eat fried food regularly, chicken, or sauces based in seed oils, this is hard to make something work, especially if you are hungry and do not drink. If you like beer, this is one of the best places in Cleveland you can stop by and sample beers and ciders on tap and get a great deal on a draft beer. This location also has a lot of TV's that put on the big games and has happy hour, YAY!
CH
CONF1DENCE Hayes
Nov 20, 2025
5.0
STORE 340: This review is less about the food and more about the service. I was in TN visiting last weekend. I drove all the way back home (to Alabama) only to discover my wallet was not in my pocket. As it turns out, it fell out of my pocket and spent the night in the booth my friend and I were sitting in. I called the store the next morning and spoke with THE MANAGER, TODD. He confirmed my wallet was still there and so were my credit cards and money (a little over $100). My AMAZING WAITRESS, PAHOLA found it the night before and took good care of it for me. But it doesn't stop there. Todd was the most amazing. When I told him I lived in a different state, he inconvenienced himself to mail it to me without hesitation. That saved me a 6 hour drive (roundtrip) and a lot of gas.
Was the food good? Yes, I had the cauliflower wings and fries. Pahola was a great waitress. I watched her buzz around from table to table making sure everyone received their food and drinks. She's a beautiful person inside and out with a sweet spirit. I'm thankful she was my server that night. Next time I'm in Cleveland, Tn I'll probably be swinging by BWW 340.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Cleveland, TN specialize in?
Buffalo Wild Wings in Cleveland, TN specializes in award-winning Buffalo-style chicken wings with 26 different sauces and seasonings.
What are the opening hours of Buffalo Wild Wings on weekdays?
From Monday to Thursday, Buffalo Wild Wings is open from 11:00 AM to 12:00 AM, and on Friday from 11:00 AM to 2:00 AM.
Does Buffalo Wild Wings have extended hours on weekends?
Yes, Buffalo Wild Wings is open from 11:00 AM to 2:00 AM on both Friday and Saturday.
Where is Buffalo Wild Wings located in Cleveland, TN?
Buffalo Wild Wings is located at 625 Paul Huff Parkway, Cleveland, TN 37312, USA.
Can I order takeout from Buffalo Wild Wings at this location?
Yes, this Buffalo Wild Wings location offers takeout services alongside dine-in and sports bar experiences.
What is the main phone number to contact Buffalo Wild Wings in Cleveland?
The main phone number for Buffalo Wild Wings in Cleveland, TN is +1 423-472-3288.
Are there any dessert places near Buffalo Wild Wings where I can go after eating?
Yes, Crumbl Cookies and Crumbl - Cleveland are nearby bakeries where you can enjoy desserts after your meal at Buffalo Wild Wings.
What entertainment options are close to Buffalo Wild Wings for after-dinner activities?
UEC Theater, a cinema and arts venue, is nearby and offers entertainment options after dining at Buffalo Wild Wings.
Are there other restaurants near Buffalo Wild Wings that offer different cuisines?
Nearby dining options include Six Happiness for Thai and Chinese food, Pita Pit for Mediterranean cuisine, and Buddy's BBQ for American barbecue.
If I'm coming to Buffalo Wild Wings, where can I get coffee or a quick snack nearby?
Starbucks, Humble Donut Co., and Orange Leaf Frozen Yogurt are nearby places where you can get coffee, snacks, or frozen treats before or after your visit.