Many customers praised the friendly and helpful staff, while others reported rude interactions and poor service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and substitutions without notification.
Delivery Speed
Several customers expressed frustration with slow delivery times, contradicting the 'freaky fast' promise.
Food Quality
While many enjoyed the sandwiches and freshness, some reported issues with food quality and incorrect ingredients.
Cleanliness and Environment
Some customers noted cleanliness issues and unprofessional behavior from staff, impacting their overall experience.
CA
Chris Anthony
Nov 25, 2025
5.0
I want to thank the front lobby lady and manager lady for being so patient with me. I was a bit out of line and they still went out of their way to make my day better. I know the app can have problems with orders and they were able to take care of my problem. Thank you both so much.
IF
Inquisitor Federov
Nov 22, 2025
5.0
Can't go wrong with a giant Vito sandwich and a bag of sea salt and vinegar chips. Hits the spot every time dude. 🫡🙂
RM
Randi McCormick
Oct 23, 2025
5.0
Best Jimmy John's experience EVER! The whole team was amazing and fun! Shout out to Swayva, and Kia for the good conversation and making me laugh and Thank you Bianca, Arianna, Alexis and Alicea for being kind! Good Team and Good Vibes! Slay Queens!!!!👑👑👑👑👑👑
LH
Lindsay H
Oct 22, 2025
5.0
As someone who has to have food to take medication I was in an bind and needing lunch and ordered my favorite meal for today. I was starving and tracking the delivery with Uber Eats. The Uber driver drove right passed my house and marked it delivered but never delivered. Within a minute I called the store and the manager was so wondeful and had the order remade and delivered with their delivery driver. As you can imagine I was still watching and the Jimmy John's delivery driver was so wonderful and I cannot thank yall enough for making things right. I never have any issues when ordering from here and will continue to do so.