Chipotle Mexican Grill

3.1
403 reviews
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About

Mexican Restaurant
Chipotle Clarksville Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2296 Madison St, Clarksville, TN
37043, United States

Hours

Reviews

3.1
403 reviews
5 stars
145
4 stars
59
3 stars
37
2 stars
33
1 star
129

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and floors, and overflowing trash cans.

Customer Service

Numerous reviews highlighted rude and unprofessional staff behavior, with many customers feeling disrespected and ignored.

Food Quality

Customers frequently complained about food being cold, poorly prepared, or lacking in portion size, with some even reporting food safety concerns.

Order Accuracy

Many reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers vowing not to return.
  • GE
    GiGi Ericson
    5 days ago
    4.0
    Food was fresh and delicious & the order taker was so sweet and friendly!
  • NO
    no offense
    6 days ago
    2.0
    Went to pick up a doordash the employee working that station and drive threw window, asked what the name on the order I had to pick up then said it won't be ready for another 10 mins after I had already been standing there for a couple minutes, then when the customer asked me to make sure they put a fork in the bag I asked the employee "the customer wanted me to ask if you put a fork in the bag" and her tone and response was rude "everything is in the bag"
  • TH
    Tyler Hernandez
    Dec 28, 2025
    1.0
    We’re underprepared for chicken and steak(top items) 15 minutes for chicken and 20 minutes for steak absolutely ridiculous no cheese either staff had no idea what they were doing and the place was absolutely disgusting and cheap as hell with how much They give you
  • CE
    Clara Ellis
    Dec 20, 2025
    1.0
    I have been coming to this location for a long time, and today was the most horrible experience I’ve ever had. The pregnant woman with long light colored braids who was making my burrito should 100% not be working in any place that requires customer service. I understand that she may have been not feeling well, or had a long day, but she went OUT OF HER WAY to be indescribably rude and unprofessional. I walked up and she just stared at me, I said “hey how are you”…no response just a mean look. She said “what do you want on the burrito” before she even pulled it out of the bag to warm the shell, I said “white rice please” and I stopped because I don’t expect her to remember my entire burrito order by memory when she ain’t even have the shell on the line yet. She rudely says “WHAT do you want on it”. So I answered more toppings, at this time she finished warming it and put HALF A SPOON OF RICE ON IT. The portion was so small I said “can I please have more rice? Thanks”. She sighed very loudly and rolled her eyes before adding a tiny bit more. She said “we ain’t got fajita veggies”……I look behind her and I see the dark haired male employee MAKING FAJITA VEGGIES. I said “well can’t I have those?” And she shook her head, made a nasty face, and said “nah nothing we can do”…. There was nobody waiting behind me. Then as she moved the burrito down the line to get queso the man came up behind her and said “about 1 minute left till veggies are done”…. She muttered under her breath to her female coworker “I ain’t waiting on that shit” and moved my burrito down. Her attitude towards me was heightened and nasty for absolutely no reason, I’m a respectful person and greeted her wjth kindness the whole encounter. The only reason I didn’t stand up for myself and clap back is because she was pregnant and I don’t scream at pregnant women. But best believe I wanted to. I have never been treated like that in this place before and it was incredibly frustrating and disgusting. Again I understand she’s pregnant and could be hormonal/sick, I’m a woman so I understand that, but the behavior and attitude was not excusable. I will continue to come to this location as I always have, but if I have to interact with her again I will NOT be so nice and dismissive of her behavior. Management should absolutely be having a discussion with her because that was uncalled for.
  • MC
    Mark Crane
    Dec 19, 2025
    2.0
    I am not typically one to leave reviews but based on the cleanliness of this Chipotle, I decided I would. I would not have eaten inside if I had known how dirty it was going to be. Table tops, dirty with old food remnants, floor dirty from old food and trash. Stainless bartop, spilled liquid and residual stains. I would consider this a higher end of town and this place is sub par. I would say that since opening, this place has lost 50% of customers due to neglectful cleanliness.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Clarksville Commons serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 2296 Madison St, Clarksville?

Chipotle is open daily from 10:45 AM to 11:00 PM.