Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,224 reviews
5 stars
430
4 stars
220
3 stars
231
2 stars
122
1 star
221
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect or incomplete orders, with many stating they never receive their orders correctly.
Service Speed
Numerous reviews highlighted slow service times, particularly in the drive-thru, with waits often exceeding 20 minutes.
Staff Attitude
Feedback indicated that staff members were often unfriendly or rude, especially when addressing order issues.
Cleanliness
Several customers noted that the restaurant was dirty and poorly maintained, with unsanitary conditions reported.
Food Quality
While some customers enjoyed the food when it was fresh, many complained about cold, undercooked, or poorly prepared items.
- RWRONNIE WEEMS5 days ago1.0Should have went to Hardee's. Made what I thought would be a quick run to McDs this morning. Normally hit the drive thru but my window decided not to operate and roll down. So I park to go inside to counter. No one was at counter which made me feel like this was going to be a quick in and out. Boy was I wrong. I literally stood at the counter for 15 minutes while workers walked by ignoring my presence. Had one person ask if I had been waited on. Never saw him again. As I stood there looking at 7 workers in different work areas just glance at me but not a bit of help offered. What has happened to people at McDs? I was going to ask for manager but no one ever came to the counter. This was this morning between 1015 and 1035. I gave up and held my peace and left for Hardee's.
- VKVicky KerleyNov 11, 20252.0Walked in. Employee was nice and attentive. Food was terrible. Cheeseburger dry, no catchup no pickle. Since when? Fries not hot. I don't expect to be back.
- ATAshley TOct 28, 20253.0I don't want to complain. I'm just sad. This was my "extra onion" on my McDouble. :(. This isn't the first time they haven't added any onions. Tonight I got a sneeze of onion at least. (About 4 pieces) I still ate it though, food was okay, and service was fast.
- CGConnor GivensOct 24, 20251.0sucked sucked and even more it sucked
- CGCanyon GilleyOct 12, 20251.0Consistently Terrible. This is the worst McDonald's in the tri-city area. Every single time your order will be a 20-25 minute wait wether you go through the drive through or order inside. Every single time you eventually recieve your order there will be one or multiple items either missing or wrong. The staff are extremely unfriendly and will treat you like garbage when you ask them to fix the order that YOU PAID FOR. Even the drink machine inside has been broken for over a month not to mention how disgusting it looks. McDonald's either needs to shut down this location or fire every worker and re-hire the whole team from elsewhere. I could not recommend you stay away and drive down the road to the next location enough.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 201 Silver Lake Rd, Church Hill, TN?
McDonald's at this location is open every day from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's?
The drive-thru is open daily from 5:00 AM until midnight (12:00 AM).
Does this McDonald's offer delivery services and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:45 PM.
What payment options are accepted at McDonald's in Church Hill, TN?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's online or through an app?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store, or via their online ordering links.
Does the McDonald's at 201 Silver Lake Rd have drive-thru service?
Yes, this McDonald's location has a drive-thru service for your convenience.
Are there any nearby grocery stores or supermarkets close to McDonald's in Church Hill?
Yes, Food City and KenJo Markets are nearby grocery stores close to this McDonald's location, making it convenient to grab groceries before or after your meal.
What are some nearby fuel stations that customers can find near this McDonald's?
Nearby fuel stations include Shell, Gas N Go, BP, and Food City which also offers gas services, helpful for customers needing to refuel their vehicles.
Are there any entertainment or activity spots near McDonald's at Church Hill?
Yes, nearby attractions include Silver Lake for outdoor activities and Tennessee Taekwondo Judo Center for sports and fitness classes, perfect places to visit before or after your meal.
What services does this McDonald's offer for customers looking for convenience and deals?
This McDonald's offers services like Mobile Ordering, McDelivery, DriveThru, Gift Cards, Mobile Offers, and complimentary WiFi for an enhanced customer experience.