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Wendy's

3.4
(1486 reviews)

Business Details

3116 Broad St., Chattanooga, TN
37408, United States
(423) 826-6888

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3116 Broad St., Chattanooga, TN
37408, United States

Hours

Reviews

3.4
1,486 reviews
5 stars
517
4 stars
309
3 stars
218
2 stars
114
1 star
328

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Several reviews mentioned cold or stale food, with some customers expressing disappointment in the freshness of their meals.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall experiences varied greatly, with many noting a lack of warmth and hospitality.

Long Wait Times

Customers frequently complained about long wait times in the drive-thru and for mobile orders, contributing to frustration.
  • BC
    Brodie Capps
    5 days ago
    1.0
    a employee got on the speaker and cussed at us and treated us terribly all because we had a big order. on a late night. all we wanted was some good food. Service by the woman taking our order was amazing but the guy got on there and cussed all of us out. UPDATE: Tried calling to the store to complain about it. got ignored 3 times. They answered once. and then hung up on me. all the fries were cold and stale. all the sandwhichs were burnt and cold. THIS IS A TERRIBLE PLACE. DO NOT EAT AT THIS LOCATION. Take the time to drive to a different one. itll be a better experience.
  • MA
    Mark Anderson
    6 days ago
    5.0
    Thabk you for your service.
  • PE
    Philip Edwards
    Feb 22, 2026
    5.0
    They got my order right can't say that about all locations
  • TK
    Tabitha King
    Feb 9, 2026
    5.0
    The lady were hilarious 😂 and fast too.
  • RG
    Regal Seagull GA
    Jan 12, 2026
    5.0
    Very friendly and knowledgeable staff. I ate here around noon so I thought there'd be a longer wait but, I was able to order quickly. Inside wasn't as busy as the drive thru. I received my food in a timely manner. Best location I've been in the Chattanooga area.

Frequently Asked Questions About Wendy's

Is Broad 356 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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