Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,469 reviews
5 stars
507
4 stars
308
3 stars
217
2 stars
113
1 star
324
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru.
Food Quality
Inconsistent food quality reported, with many customers receiving cold or improperly prepared items.
Cleanliness
Some customers noted cleanliness issues within the restaurant, particularly in the dining area.
Service Speed
Long wait times were frequently mentioned, especially during late-night hours.
Positive Experiences
A few customers praised friendly staff and good food, indicating that experiences can vary significantly.
- DCDowntn ChattNov 7, 20252.0I ordered burger fries, coke, and a frosty. I did ask for ketchup at The Window but I forgot to ask for a napkins and a spoon and a straw And a receiptbecause I guess they don’t include those unless you ask because I didn’t get any of that.
- HCHunter ChapmanNov 6, 20251.0I don’t understand why I put a mobile order in and choose drive thru, get up to the mic just for them to tell me I gotta go inside. I put in for the drive thru for a reason. My job is time sensitive I don’t have time to go inside and wait another 10 minutes for my food when I can just go down the street and get Taco Bell in 3 minutes.
- IAIly AustinNov 1, 20251.0Took them 15 minutes to get the girl ahead of our cars order, then another ten to make our food, just for the bun on my burger to be stale, the friends cold, and two items missing. The black lady working apologized and brought an additional milkshake for forgetting ours though.
- CSChloe and SashaOct 17, 20255.0This is the best Wendy's that I have been too. Staff is very friendly and professional. Restaurant is clean.
- JDJa-Ronn DavisOct 16, 20251.0I wish to report an unacceptable service experience and extremely poor attitude from an employee at the drive-thru window. My order included a beverage for which I specifically requested light ice. At the first window, the employee was courteous and informed me that I would receive my receipt and order at the second window. Upon reaching the second window, the female employee handed me my drink. I politely reminded her that the order was for light ice as the cup appeared to be heavily filled with ice. The employee responded with an elevated and confrontational tone, stating, "It is light ice," before abruptly shutting the window and walking away from the station. I attempted to seek assistance from another visible employee to correct the beverage. However, the initial employee returned, snatched the cup from the other worker, forcefully pushed the original drink back through the window toward me, and immediately shut the window again. This interaction constitutes rude and unprofessional conduct, a failure to correct a clear order error, and a complete disregard for customer service. Due to this extremely negative experience, I will no longer patronize this establishment. I request that this matter be reviewed and appropriate corrective action be taken regarding the employee's behavior and customer interaction training.
Frequently Asked Questions About Wendy's
Is Broad 356 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Chattanooga, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Chattanooga, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (423) 826-6888.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Broad 356 Wendy’s serve breakfast?
Yes, this Wendy’s location in Chattanooga, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 3116 Broad St., Chattanooga?
Wendy's at 3116 Broad St., Chattanooga is open daily from 6:30 AM until 1:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service daily from 6:30 AM to 1:00 AM.
Can I order Wendy's food for delivery near 3116 Broad St., Chattanooga?
Yes, delivery is available where offered. Check availability and place orders via the Wendy's app or at order.wendys.com by entering your delivery address.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this location. You can order breakfast combos, sandwiches, coffee, and sides through the app or website.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (423) 826-6888, or reach the Customer Care team via phone at 888-624-8140, live chat on their contact page, or complete the Customer Satisfaction Survey online.
Where is this Wendy's located?
Wendy's is located at 3116 Broad St., Chattanooga, TN 37408, USA.
Are there any coffee shops near Wendy's at 3116 Broad St.?
Yes, Sunnyside Cup is a nearby coffee shop where customers can grab a coffee before or after their meal at Wendy's.
Can I find car wash services near Wendy's at 3116 Broad St.?
Yes, Scenic Suds Car Wash Express is close by, offering convenient car wash services if you want to freshen your vehicle during your visit.
Are there other fast food options near this Wendy's location?
Nearby fast food restaurants include Subway, offering sandwiches, and another Wendy's location nearby for additional burger choices.