Subway

Reviews

• AA

  Ash

  Oct 3, 2025
  1.0
  Worst experience I ever had will never go back
• AR

  Alicia Russo

  Aug 21, 2025
  1.0
  I have been a loyal customer of the Subway located at 2525 Desales Ave, Chattanooga TN for over 21 years during my employment at CHI Memorial hospital. During that time, I have regularly ordered a small but popular item—2 scoops of tuna in a cup—for just over $2. This has never been an issue until now. When I visited recently, I was told this option is no longer available. An employee explained that it was because staff recently weren’t portioning correctly, which resulted in Subway “losing money.” When I asked about the cost of extra tuna on a sandwich, I was quoted a price nearly identical to what I used to pay for just the tuna alone. This is poor customer service and poor business practice. It’s very apparent that it’s a staff training issue. Customers should not lose access to a simple, reasonable request because of internal employee portioning issues. There should be a clear and fair way to order tuna alone without being forced into buying a full sandwich. I will not be giving this subway any more of my buisness. In fact, this subway will be losing lots of regular customers due to this change As a long-time customer, I am extremely disappointed and hope Subway corporate addresses this inconsistency and finds a customer-friendly solution.
• MF

  Missy Fernandez

  Aug 3, 2025
  5.0
  Very very long wait time at drive thru. I’ve had to go inside to order or go inside to pick up mobile order.
• NN

  nadchen

  Jun 29, 2025
  2.0
  Honestly this place is hit or miss, it really depends who makes your sandwich. I order on the app and once in a while they have great deals. The app is really good, it shows you when it will be ready by and when to pick up your order. I usually get a Grilled Chicken footlong on toasted Italian with a bunch of veggies and the Sweet Onion sauce. It was decent, it had mostly everything I wanted. They ran out of lettuce during around dinner time, so that was disappointing. It really does take one missing piece and the sandwich isn't complete as it could be. A couple years back, their quality used to be much better. When I'd order on the app all the veggies I wanted, the portion size was amazing. Recently now it's been abysmal. Now I put the option of "More" for each veggie, but now it seems like the workers ignore it and just add a "Regular" amount for each veggie I select. My sandwiches used to be great, and now they're just okay. It's pretty disappointing that this is the quality they give to their customers. At first I had my rating at 3/5, but thinking about the hospital employees, the patients, and their families who come here and get attitude, subpar service, with a side of sandwich while going through it has me taking off another star. Customers here deserve better.
• LS

  Lana Strickland

  Mar 27, 2024
  1.0
  I don't understand how this place is not shut down. Vegetables look wilted and old. Employees very rude, do not even say hi or thank you, looked pissed and miserable. People who are in the hospital need people with more compassion like the nurses and not hateful. I don't understand how anyone can be so hateful to an old man who was only placing his order. They need new staff and check the produce. Gloves were also not changed from one order to the next or even after I witnessed going in cash register with them on.

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