Service Quality
Numerous customers reported extremely long wait times, poor service, and incorrect orders, indicating a significant issue with staff efficiency and training.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory taste, leading to customer dissatisfaction.
Staff Attitude
Several customers noted rude or unhelpful staff interactions, contributing to a negative overall experience.
Operational Issues
Frequent mentions of broken equipment, such as the ice cream machine, and poor management practices were noted, suggesting operational mismanagement.