McDonald's

3.3
1945 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5440 Hwy 153, Chattanooga, TN
37343, United States

Hours

Reviews

3.3
1,945 reviews
5 stars
629
4 stars
379
3 stars
346
2 stars
134
1 star
457

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Food Quality

Numerous reviews mentioned cold or incorrect food orders, with some customers finding hair in their meals.

Cleanliness

The restaurant was frequently described as dirty, with unclean bathrooms and messy dining areas.

Customer Service

Many customers experienced rude or dismissive behavior from staff, particularly from management.

Kid-Friendly

Despite the issues, some customers appreciated the play area for children, noting it as a positive aspect of the location.
  • ST
    Scott Thompson
    1 day ago
    1.0
    My son liked oatmeal and iced coffee for breakfast. Every visit sonethings missing from my order. After repeated visits inside to get missing items. I tell a worker my frustration. His answer was " its mcdonolds" Ive not always loved my jobs but i took pride in them. This said it all for me. I will NEVER EVER return to any Mcdonolds for anything. My 18$ breakfast isnt good enough for simple service. There are plenty of other places that will get it right. To be honest. WYGELS a gas station has better breakfast the Mcdonolds. Get twice the food for the same cost and i dont need worry about mistakes because i take the poor service out of the issue. Do it myself. To the young man that said that. This is how your life will go. Excuses as to why simple things cant be done right.
  • JL
    Joey Lemons
    Jan 1, 2026
    1.0
    They NEVER get your order right! 9.9 times out of 10 something is wrong or missing. Would give 0 stars if that was an option.
  • AC
    Ashley Christopher
    Dec 28, 2025
    1.0
    Cold fries, cold nuggets and a large drink half filled. What gives? I know…. The manager sitting on his rear smoking away with another associate, sitting on the ground like bumbs. Rather than doing their job. The drive thru window is soooo dirty!! Disgusting!! I don’t even wanna know what the grill area looks like. Bleh! I don’t think they clean or monitor the food. Horrible!! Just close this place. You won’t find hard work, hot food or even competency at this location. Just shut it down. And tell the managers to quit smoking. Sincerely, a hard worker with standards, that cares about other people, food and health safety. Evidently the managers and district manager/owner of this franchise does not..
  • JB
    John Bond
    Dec 14, 2025
    1.0
    Been waiting at the register for 20 min. And still not takien my order. I ask a guy and he said registers are closed. Its 3pm. Not even crowded. 3 employees ignoring multple people. All of which are shaking their heads at how bad this service is. One employee on her phone at a table.
  • HS
    Hope S
    Dec 6, 2025
    1.0
    Placed a mobile order, got home, realized the food was made wrong, went back, told the cashier what happened the first response was “huh” and then proceeded to tell me the double quarter pounders I ordered and received with one patty was made correctly, a double is two patties not one, they took the food I ordered back behind the counter and still gave me back a completely wrong order, it had two patties except this time both burgers had onions all over them and one single half piece of bacon on each burger, one large fry when I ordered two, I tried calling at least 8 times and could not get anyone to answer the phone. All of these workers need a new job since none of them can actually read and don’t know what professionalism at the job is.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's in Chattanooga, TN is open daily from 5:00 AM to 11:00 PM on weekdays and Sunday, with extended hours on Friday and Saturday until midnight.

When is the drive-thru at this McDonald's open?

The drive-thru is open daily from 4:00 AM to 2:00 AM Monday through Thursday and Sunday, while it operates 24 hours on Friday and Saturday.