McDonald's

3.3
1928 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5440 Hwy 153, Chattanooga, TN
37343, United States

Hours

Reviews

3.3
1,928 reviews
5 stars
621
4 stars
380
3 stars
344
2 stars
134
1 star
449

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders and food quality, including cold or poorly prepared items.

Cleanliness

The restaurant's cleanliness was a common concern, with reports of dirty tables, bathrooms, and play areas.

Management Issues

Several reviews mentioned unprofessional behavior from management, contributing to a negative customer experience.
  • BB
    Brandon Baker
    4 days ago
    1.0
    This is probably the worst McDonald's I've ever been to. I went here once months ago and had a terrible experience. I went again and it was still terrible in entirely new ways. I'll just avoid it in the future. The first time I went, I was with my kids. I ordered at the kiosk. I got a meal and they ordered Happy Meals. When we get the food, my daughter's Happy Meal doesn't have fries and they gave her honey mustard instead of honey. No big deal, I'll go to the counter and get it fixed. Well, cue me standing at the counter for like 10 minutes while all of the employees seem to be trying their best to avoid making eye contact. By the time I finally get their attention and get it fixed, my kids are literally already done eating and my food is cold. The second time, I went with just my daughter. The kiosk is weird, there are random items not available for sale for some mysterious reason. They have medium and large Diet Coke but just large and no medium Coke. I begrudgingly order a large Coke even though I don't want a large. My daughter goes to play in the Play Place, but comes back because "It's too loud." because some alarm is blaring in there and no one is doing anything about it. After I order, the machine doesn't print my receipt. So, I have no idea what my order number is, neither does anyone else who's waiting. Despite this, and me and other people waiting informing them of it, the same employee continues to call out numbers as orders come up. Each time, we explain that no one knows their numbers, so she needs to tell us what the order is. It seems to have no effect, she reads another number. We get the food. I just get a cup and fill it on my own. So, I could have ordered medium Diet Coke instead. I quickly check the order before leaving the counter and once again, it's honey mustard instead of honey. I ask for the honey, the employee says it's in there and looks confused. She gives me more honey mustard. "HONEY." I stress and she finally gives me honey. The place is dirty and looks like it hasn't been cleaned in days. It looks run down like they could close any moment, and probably should. If you go, you'll feel like you're on a hidden camera show because there's no way a McDonald's could be this bad.
  • RF
    Raul Fernandez
    6 days ago
    1.0
    I went and only ordered a small fries and a McRib it took 25 minutes to get my order. No one was inside and hardly anyone in the drive thru. They are always slow no matter what time you go to them. Employees were even on their phones. A half star!
  • RW
    Rufus Wilson
    Nov 14, 2025
    1.0
    If I could give 0 stars I would I have never seen such lazy workers and so called managers in my life I’m a dasher and every time I pick up a order there I have to wait at least 30 minutes or longer because the employees and managers are to busy talking and playing on their phones to make the order on time
  • DJ
    Danielle Jones
    Nov 9, 2025
    1.0
    Waited 15 minutes for drinks. Watched a manager stick her hand in the trash can and then handle food.
  • AM
    andrea Magana
    Nov 3, 2025
    1.0
    Take yo long to deliver food at the curbside I always wait more then 30 min especially at night and they don’t even have costumers to serve the food so I don’t know why they take so long if they cook the food really fast

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's in Chattanooga, TN is open daily from 5:00 AM to 11:00 PM on weekdays and Sunday, with extended hours on Friday and Saturday until midnight.

When is the drive-thru at this McDonald's open?

The drive-thru is open daily from 4:00 AM to 2:00 AM Monday through Thursday and Sunday, while it operates 24 hours on Friday and Saturday.