Brand Certified
McDonald's
3.3(1760 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5440 Hwy 153, Chattanooga, TN
37343, United States
Certified by McDonald's • Mar 01, 2026
(423) 877-0263
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,760 reviews
5 stars
553
4 stars
337
3 stars
307
2 stars
126
1 star
437
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders, and often receiving incorrect or incomplete orders.
Staff Attitude
Numerous reviews highlighted rude and dismissive behavior from staff, including managers, leading to a negative customer experience.
Cleanliness
The restaurant was described as dirty and poorly maintained, with complaints about unsanitary conditions in both the dining area and restrooms.
Food Quality
While some customers enjoyed the food when it was served hot and fresh, many reported receiving cold or poorly prepared items.
Customer Experience
Overall, the dining experience was marred by long wait times, incorrect orders, and unhelpful staff, leading to a general dissatisfaction among patrons.
- MJMelanie JonesFeb 21, 20261.0Very rude staff. Placed an online order and clicked "drive through" but the drive through was wrapped around the building so decided to go in to pick it up. They refused to give the order and demanded we wait 30 minutes in the drive through just letting food sit there and get cold
- SYStacy YoungFeb 14, 20262.0Use to, if i was 2nd car in line at 5:00 am I would be back on rd by 5:03. They didnt even take 1st car order till 5:03..back on road @5:12...ladys feet at 2nd window may be froze to floor she walkin around like a slug on a log. Get to work, and the pancakes are soggy. Cmon Hixson McDs, yall can do better. Now the little lady that does take orders and money at 1st window, is always super sweet and kind.
- TBTeresa BrumlowFeb 12, 20261.0Just don't like it anymore. Sorry
- NBNick BerrymanJan 18, 20261.0This location is pretty hit or miss on a good day - Today was bad day. Waited in curbside pickup for 30min before going in to ask about food. 4 employees standing around in the front not doing much of anything. It took several more minutes before I could get anyone to communicate with me at which point the employee seemed to be baffled by what a curbside order is. Finally found our cold food myself on the counter where the dine in orders were. Our order is usually wrong about a third of the time but this is even worse service.
- STScott ThompsonJan 12, 20261.0My son liked oatmeal and iced coffee for breakfast. Every visit sonethings missing from my order. After repeated visits inside to get missing items. I tell a worker my frustration. His answer was " its mcdonolds" Ive not always loved my jobs but i took pride in them. This said it all for me. I will NEVER EVER return to any Mcdonolds for anything. My 18$ breakfast isnt good enough for simple service. There are plenty of other places that will get it right. To be honest. WYGELS a gas station has better breakfast the Mcdonolds. Get twice the food for the same cost and i dont need worry about mistakes because i take the poor service out of the issue. Do it myself. To the young man that said that. This is how your life will go. Excuses as to why simple things cant be done right.
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location?
This McDonald's in Chattanooga, TN is open daily from 5:00 AM to 11:00 PM on weekdays and Sunday, with extended hours on Friday and Saturday until midnight.
When is the drive-thru at this McDonald's open?
The drive-thru is open daily from 4:00 AM to 2:00 AM Monday through Thursday and Sunday, while it operates 24 hours on Friday and Saturday.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 1:00 AM daily except Friday and Saturday when it is open until 4:59 AM.
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a mobile app for ordering?
Yes, you can order through the McDonald's App available on Apple App Store and Google Play Store.
What are some nearby places customers can visit before or after dining at McDonald's?
Customers can visit Waffle House for breakfast, Dairy Queen for ice cream, or Raising Cane's Chicken Fingers for more fast food options nearby.
Are there automotive services near this McDonald's location?
Yes, Firestone Complete Auto Care and Goodyear Auto Service are conveniently nearby for vehicle maintenance and tire services.
What nearby financial services are available around this McDonald's?
Regions Bank, Branches, Northgate, OneMain Financial, and Mariner Finance are nearby for banking and financial services.
Does this McDonald's location offer free WiFi and other amenities?
Yes, this McDonald's provides WiFi, drive-thru service, gift cards, McDelivery, mobile offers, and mobile ordering for customer convenience.
Brand Certified Facts from McDonald's
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Certified March 01, 2026Yext Knowledge Graph
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