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McDonald's

3.1
(2021 reviews)

Business Details

4829 Brainerd Rd, Chattanooga, TN
37416, United States
(423) 954-3034
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4829 Brainerd Rd, Chattanooga, TN
37416, United States

Hours

Reviews

3.1
2,021 reviews
5 stars
559
4 stars
353
3 stars
349
2 stars
183
1 star
577

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor service, including rude staff, long wait times, and incorrect orders.

Staff Attitude

Many customers reported unprofessional and disrespectful behavior from employees, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers advised to check their bags before leaving.

Cleanliness and Environment

Several reviews mention unsanitary conditions and a generally unpleasant atmosphere in the restaurant.

Management Issues

Customers expressed concerns about inadequate management and staffing, leading to operational inefficiencies and poor customer service.
  • BS
    Brendan Shinn
    Feb 24, 2026
    1.0
    The workers are lazy and unprofessional and unhelpful and deserve zero Stars I went there to drive through also and they told me to hang on when there was nobody in front of me and kept me waiting for 5 minutes until I pulled off
  • CS
    Caroline Sanders
    Feb 24, 2026
    1.0
    I’ve never gone here and had a good experience. literally the worst mcdonald’s you’ll ever go to
  • DD
    Daniel
    Feb 21, 2026
    1.0
    Went there last night on 2/20/2026 and there is literally nobody there and the first thing the girl says is "just give me a minute". Then she tells me to pull up to the first window, and she isn't there and then she is at the 2nd window waiving me forward. Charged me $6.21 for an order when the guy charged me $7.15 for an order the previous day for the same order. Just people that don't care.
  • AA
    April
    Feb 16, 2026
    1.0
    It looked like the burger had a bite out of it so I took the top bun off to look and they had halved a piece of meat to make it a triple cheeseburger and instead of extra onions it looks like there are none!! And how hard is it to add straws and sauces printed directly on the receipt? I rarely leave reviews but come on. Every time I’ve ordered McDelivery from here they NEVER include the sauces and even though it’s only 0.39 cents for each additional sauce it’s Still money they are getting for nothing. Definitely not happy that I paid for a triple cheeseburger and got a double with a piece of meat halved. That’s one of the most ridiculous things I’ve ever seen lol This is the worst experience I’ve had at a McDonald’s.
  • AE
    Aya Evans
    Feb 8, 2026
    1.0
    I went to this location today. Was in line before breakfast was over. And was about to order I ask did they still have breakfast they stated yes. They asked me to wait. Then came back several minutes later and then told me there was no more breakfast serval cars drove off. Then when I called to address the situation a man got on the phone I asked for the GM and he pretended to be them then I asked again, the second time they said it that the GM wasn’t there. I ask his name he said he didn’t have to give his name I asked for corporate info they stated that Hannah was over them. Because I stated I knew how to get in touch with another District they all laughing in the back ground saying she couldn’t do anything because they not over her. They are rude disrespectful and this store should have been closed down. They never know who family comes thru these places yall need to watch the cameras from today. So many cars drove off and they are unprofessional. And need to be fired.. I didn’t get any food because of the rudeness and disrespect. Then to laugh at someone. I can definitely tell the people at this location are incompetent. And to laugh is very unfortunate because if they were working instead of paying attention to our conversation that was on speaker phone then the store would look better. I see why they get the ratings they get. I see why they get so many complaints and I’m still calling corporate on Monday. The health department on Tuesday.. The Better Business Bureau on Wednesday. The probation Office on Thursdays and child support on Friday. And Ices On Saturdays and I’m calling Jesus on Sunday. Because they should have tried him instead of me..

Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's at 4829 Brainerd Rd, Chattanooga?

McDonald's is open daily from 4:00 AM to 11:00 PM.

During which hours is the McDonald's drive-thru open?

The drive-thru operates from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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