Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Cleanliness
Customers frequently mentioned unsanitary conditions, including dirty bathrooms and overall lack of cleanliness in the dining area.
Food Quality
While some customers enjoyed hot and fresh food, many reported receiving cold or incorrect orders.
Management Issues
Several reviews pointed to poor management and staffing problems, leading to inefficiencies and customer dissatisfaction.
Long Wait Times
Many customers experienced excessive wait times, both in the drive-thru and inside the restaurant.
PM
Phillip McCloskey
3 days ago
5.0
Honestly, in recent years, McDonald’s has went down and quality, but I cannot say that for this particular one. My burger came out quickly. The staff was nice and kind. My burger wasn’t destroyed or smashed like it usually is at different locations. I would absolutely eat here more often if the quality that I received continues.
CC
CED
5 days ago
1.0
Thought I was going to DIE after seeing my burger as hungry as I was, this shit messed me up
McDonald's 23rd st, Chattanooga tn
BB
Bethany
Nov 16, 2025
2.0
ordered food on door dash at 12am, had 2 different drivers tell us that they were REFUSING to make the food. i am confused on what the point of you being clocked in is if you are refusing to do your job. would love to rate the food but wasn’t given the chance to receive it!
LC
Lindsey Catoe
Nov 11, 2025
1.0
I went yesterday during the night, because I work third shift, and they weren't open. I tried again tonight during my break which is at 3:00 a.m. but I called ahead of time first so that I didn't drive over there and them be closed again. The lady that answered the phone said that they were open but only drive-thru. So I took my sorry butt over there and as soon as I went to order, they said only doordash and Uber eats. I told them that I called before I drove over there and they said that they were open. He then said, again, that they were only open for doordash and Uber eats. Apparently it's an everyday thing between 3:00am and 4:20am because of them switching to breakfast. Somebody needs to teach these employees (whoever answers the phones) how to communicate with each other. Especially for people who are taking the time to choose this as their place to eat and they only get a short amount of time for their lunch. And as far as corporate, they need to update their Google search page to where it says they are not open to the public between those times everyday. This is literally the only fast food around and it's right across from the hospital. I know for a fact I'm not the only one who's going out in the cold just to go over there and be disappointed that they're closed even though it says they're open online or because they called and the person on the phone told them they were open when they weren't.
Sincerely,
A hangry person who just wanted a burger.
TF
T F
Nov 4, 2025
1.0
Arrived around 3pm. Rude employees, couldn't hear drive-thru operator, loud music playing through speakers, drive-thru employee misspoke when referencing our order and was talking back rudely when corrected.
I'll never come back.