Brand Certified
Five Guys
4.4(1217 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
401 Broad St., Chattanooga, TN
37402, United States
Certified by Five Guys • Mar 01, 2026
(423) 425-9686
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/401-broad-st
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 401 Broad St. in Chattanooga is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
1,217 reviews
5 stars
753
4 stars
287
3 stars
102
2 stars
37
1 star
38
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting large portions and fresh ingredients, although some reported issues with soggy fries and burnt bacon.
Service Issues
Several reviews highlighted slow service, incorrect orders, and unprofessional staff behavior, particularly during busy times.
Pricing Concerns
Many customers found the prices to be high for the portion sizes, with some feeling that the value did not match the cost.
Cleanliness and Atmosphere
While some customers appreciated the cleanliness and atmosphere, others reported dirty tables and concerns about loitering in the area.
- CDClaudia Dasburg2 days ago5.0Great staff. Excellent custom burgers. They ‘re always made your way💕
- RHRon Howard6 days ago1.0This was a first for me at five guys. They ran out of fries!!! Did not get to eat my order due to them running out fries midway thru a 40 minute wait!! Totally unacceptable when you have potatoes on hand to make more fries.
- JJJimmyFeb 20, 20263.0Usually you get a ton of fries but last time i was there I got a pretty small bag for $5 I expect a lot more..they also didn't give me any napkins which is really needed for their big sloppy burgers
- FDFrank D.Feb 3, 20265.0LOVE 5 GUYS . DOUBLE BACON SMASHBURGER, LG CAJUN FRIES AND DR PEPPER .
- SPsierra postellJan 28, 20265.0Best burger hands down, always cooked perfectly with fresh toppings, their shakes are also the best, you definitely get what you pay for food is also always hot and cooked to order
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 401 Broad St. in Chattanooga accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for dine-in at Five Guys Chattanooga?
Five Guys is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Five Guys offer delivery and how can I order?
Yes, Five Guys offers delivery. You can order online at https://order.fiveguys.com/location/chattanooga-broad-st/menu.
What payment options are accepted at Five Guys Chattanooga?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I customize my burger and milkshake at Five Guys?
Yes, there are over 250,000 ways to customize burgers and more than 1,000 milkshake combinations available.
Are there gluten-free options available at Five Guys?
While buns and certain condiments contain gluten, sandwiches can be ordered without buns using wraps or bowls. However, cross-contamination risk exists.
Is the veggie sandwich at Five Guys a veggie patty?
No, the veggie sandwich consists of a mix of peppers, onions, and mushrooms with optional cheese, not a veggie patty.
What nearby places can I visit after dining at Five Guys Chattanooga?
After your meal, you can visit nearby places like Rock Point Books for bookstore browsing, the Classic Arcade Pinball Museum for arcade fun, or Top It Off Frozen Yogurt for a refreshing treat.
How can nearby hotels be useful for Five Guys customers?
Visitors staying at nearby hotels such as Embassy Suites by Hilton Chattanooga Downtown, Hampton by Hilton, or Hampton Inn & Suites Chattanooga/Downtown can easily access Five Guys for convenient meals during their stay.
Are there any other food options close to Five Guys at 401 Broad St.?
Yes, nearby food options include Penn Station Subs for sandwiches, Maple Street Biscuit Company for American and barbecue cuisine, and Lupi's Pizza Pies for pizza lovers.
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