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Big Chicken

4.6
(282 reviews)

Business Details

410 Broad Street, Chattanooga, TN
37402, United States
(423) 287-6416
https://www.bigchicken.com/

About

Fast Food RestaurantChicken Restaurant
With taste at the forefront, Big Chicken delivers a menu that fuses home-cooked childhood favorites with bold new flavors. Come try our signature dish Lucille’s Mac ‘n’ Cheese, just the way mom made it – but with a crispy Cheez-It® crust! Big Chicken aims to create a fun family haven that both comforts and delights

Location

Big Chicken
410 Broad Street, Chattanooga, TN
37402, United States

Hours

Reviews

4.6
282 reviews
5 stars
236
4 stars
18
3 stars
10
2 stars
8
1 star
10

What are people saying?

AI-generated from recent customer reviews

Food Quality

Overall, customers praised the food for being delicious, fresh, and well-prepared, particularly the chicken and unique sauces.

Service

Many reviews highlighted the friendly and attentive service provided by the staff, contributing to a positive dining experience.

Cleanliness

The restaurant was frequently noted for its cleanliness and well-maintained environment.

Atmosphere

Customers enjoyed the vibrant and welcoming atmosphere of the restaurant, making it a pleasant place to dine.

Mixed Reviews

Some customers expressed dissatisfaction with specific items, such as the slaw and certain chicken preparations, indicating inconsistency in food quality.
  • ZW
    Zac Walker
    3 days ago
    5.0
    Cool little spot. Great chicken fingers and sandwiches. Fries were crispy and delicious. They may only do one thing (chicken) but they do it well!
  • MD
    Mark Desant
    Feb 23, 2026
    1.0
    I was in town for Con Nooga over the weekend. I was recommended this place by someone at the event. I went in Friday night, and received the worst customer service. Walked in, no one greeted me, stood at the front for a few minutes without being even acknowledged before finally getting someones attention (girl with tattoos and piercing, black shirt, no name tag), still not really welcoming. I ordered the Hot Honey Shaq Snack and a milkshake. My food was brought out and bagged by the guy in the kitchen while my milkshake was being made (long red hair, black shirt, again no name tag). He acted rude and unfriendly as he handed me my order before going back into the back. The only person who even was friendly was the Hispanic girl (maroon colored shirt I think) who came out to the front briefly to do something that actually looked at me and said hi. After getting my milkshake, I left since I felt I wasn't welcomed by two of the staff members (guess that is why they weren't wearing name tags to begin with). As for the food, when I got back to my hotel close by, I unwrapped my sandwich. For a place called BIG Chicken, my order had two bite size pieces of chicken that were about the size of small chicken nuggets and FOUR marble sized cheese curds and it looked like it was just thrown on the bread as it didn't even look presentable. They didn't even cover half of one of the sides of the bread, no where near the stuffed looking sandwich shown on the menu. I barely even tasted the Hot Honey. For a sandwich that cost almost $10, this felt like a complete rip off as it was mainly just the bread. I am shocked that Shaq would even put his name on this. Never coming back after this experience.
  • BB
    Bobby
    Feb 22, 2026
    5.0
    Damn!! Could the fingsr plate be any bigver, for that reasonable price and baluem of the taste. OMG! The taste, got what the over sweet, funny gentlenan recommended. Absolutley will go bak again and again. Must say akso must say this company absolutley nailed it to everx genetation and problem. Kids- no problem. Puree- no problem, old with no teeth- No Problem!!!! SOFTESS AND TASTIESS CHICKEN I EVER HAD IN MY MOUTH EVER!!!! DIDNT have to GUM IT like a PRO!
  • AF
    Author Dionne Fields
    Feb 21, 2026
    5.0
    The chicken dippers and cheese curds meal was delicious and made to order.
  • DJ
    Daniel F. James
    Feb 18, 2026
    5.0
    My son and I stopped in at Big Chicken in downtown Chattanooga, and it was an easy win from the moment we walked through the door. The restaurant has that clean, modern, upbeat atmosphere that makes you want to stay a little longer than you planned. It feels fun without being loud, and comfortable without trying too hard. The food was genuinely great — fresh, hot, and full of flavor. You can tell they take pride in what they serve. Everything we ordered came out quickly and tasted like it was made with care, not rushed or thrown together. It’s the kind of meal you finish and immediately think, yeah, I’d get that again. The staff was amazing. Friendly, patient, and on top of everything. They treated us like we mattered, not like we were just another order in line. That alone makes a difference, especially when you’re out with your kid and want the experience to feel easy. Overall, Big Chicken delivered on every level — food, atmosphere, and service. We’ll definitely be back.

Frequently Asked Questions About Big Chicken

Does Big Chicken accept reservations?

No, Big Chicken does not accept reservations.

What are the operating hours of Big Chicken?

Big Chicken is open daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Big Chicken

Big Chicken partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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