Arby's

3.9
953 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7314 Shallowford Rd, Chattanooga, TN
37421, United States

Hours

Reviews

3.9
953 reviews
5 stars
409
4 stars
254
3 stars
148
2 stars
44
1 star
98

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the steak bites and shakes, but many reported issues with cold food, incorrect orders, and inconsistent quality.

Service Experience

Service was noted as friendly and quick by some, while others experienced long wait times, rude staff, and poor communication.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some noting it was clean and well-maintained, while others reported dirty floors and unsanitary conditions.

Value for Money

Several customers felt the prices were high for the quality and quantity of food received, leading to dissatisfaction.
  • BN
    Bryce Nolen
    Jan 1, 2026
    1.0
    Walked in at around 8:20. The lady behind the counter immediately left the counter area and went to the back. I think I saw another staff member open a storage area but then disappeared as well. Neither let me know if/when they might come back out. I patiently waited at the counter for about 8 minutes, with not a sound or sight of any staff. I then used the restroom before I left. The bathroom was clean at least 🤷
  • JT
    Julie Thompson
    Nov 12, 2025
    5.0
    Steak bits are my new obsession!! Love love love how juicy they are full of flavor. DELICIOUS 😋
  • AT
    Austin Turner
    Nov 8, 2025
    5.0
    Had to stop by and try the steak bites, it was definitely good and lived up to the hype I was hearing about them..
  • AL
    Austin Lacombe
    Nov 4, 2025
    4.0
    This is a good, solid Arby's! I placed an online order and went to pick it up through the drive-thru. When I arrived, the gentlemen on the speaker was very nice and immediately had me pull around. My food was already ready and he handed it me in a sealed up bag with my receipt and straw attached to it as well. Again, the guy was very nice. I got the new turkey gobbler sandwich and honestly it was pretty good! I think it was just a touch on the smaller side and maybe missing something (Firehouse offers a gravy with their Thanksgiving sub, maybe that would be good), especially when considering the price which seemed just a tad high. My potato cakes were hot, fresh, and crispy. I did also get the new apple pie shake (which affected my price), but let me just tell you - that shake IS THE TRUTH! The perfect, delectable blend of creamy, apple-y, cinnamon-y goodness all partying together in a frozen treat. I highly recommend the shake. All in all - good food (with a GREAT SHAKE), quick and friendly service, decent value, this worked great for lunch.
  • LS
    Leanne Smith
    Oct 3, 2025
    5.0
    Very clean and quick. The employees were all very nice and helpful. Very excited for the new stuff coming. The jamoca shake and chicken bacon swiss 🔥🔥🔥 combo