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Arby's

3.9
(956 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7314 Shallowford Rd, Chattanooga, TN
37421, United States

Hours

Reviews

3.9
956 reviews
5 stars
411
4 stars
254
3 stars
148
2 stars
44
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and incorrect orders, leading to frustration and disappointment.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and poor preparation.

Staff Attitude

Feedback indicated inconsistent staff friendliness, with some customers experiencing rude service and poor communication.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and a need for better maintenance.

Value for Money

Several customers felt that the prices were high relative to the quality and quantity of food received.
  • SS
    Sebastian Stone
    Feb 25, 2026
    5.0
    I live Arby's! I'm shore this one is good, but I never went. Google just wanted my review
  • MD
    M David
    Feb 13, 2026
    1.0
    waited about 20 minutes for my food even though there were only two cars in line. I paid $40 for two meals, and both of them were made incorrectly. When I told the employee at the window, he said, “My bad, here you go,” and handed us the wrong order again. When he took the food back, he also kept our receipt. I later called the store manager, and she told me we could come back and get a replacement order as long as we had the receipt — which they had already taken. In the end, we paid $40 and ended up with food that wasn’t even close to what we ordered. Very frustrating experience and disappointing service.
  • BN
    Bryce Nolen
    Jan 1, 2026
    1.0
    Walked in at around 8:20. The lady behind the counter immediately left the counter area and went to the back. I think I saw another staff member open a storage area but then disappeared as well. Neither let me know if/when they might come back out. I patiently waited at the counter for about 8 minutes, with not a sound or sight of any staff. I then used the restroom before I left. The bathroom was clean at least 🤷
  • JT
    Julie Thompson
    Nov 12, 2025
    5.0
    Steak bits are my new obsession!! Love love love how juicy they are full of flavor. DELICIOUS 😋
  • AL
    Austin Lacombe
    Nov 4, 2025
    4.0
    This is a good, solid Arby's! I placed an online order and went to pick it up through the drive-thru. When I arrived, the gentlemen on the speaker was very nice and immediately had me pull around. My food was already ready and he handed it me in a sealed up bag with my receipt and straw attached to it as well. Again, the guy was very nice. I got the new turkey gobbler sandwich and honestly it was pretty good! I think it was just a touch on the smaller side and maybe missing something (Firehouse offers a gravy with their Thanksgiving sub, maybe that would be good), especially when considering the price which seemed just a tad high. My potato cakes were hot, fresh, and crispy. I did also get the new apple pie shake (which affected my price), but let me just tell you - that shake IS THE TRUTH! The perfect, delectable blend of creamy, apple-y, cinnamon-y goodness all partying together in a frozen treat. I highly recommend the shake. All in all - good food (with a GREAT SHAKE), quick and friendly service, decent value, this worked great for lunch.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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