Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service are inconsistent, with reports of both friendly and rude staff, as well as slow service and order inaccuracies.
Food Quality
Food quality varies, with some customers receiving hot and fresh meals while others report cold or improperly prepared food.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes.
Cleanliness and Environment
The restaurant is generally reported as clean, but some customers noted issues with the decor and overall atmosphere.
Customer Experience
Mixed reviews on overall customer experience, with some praising the staff's honesty and helpfulness, while others reported significant frustrations with order fulfillment.
CC
Chrystal Church
3 days ago
2.0
I used the app and ordered ahead so I could avoid waiting. It took me 15 minutes to get there and they hadn't even started to make my order. I ended up waiting another 13 minutesfor them to make the chicken ( had to make it fresh) and then when they finally brought my food to me, the fries were COLD!
HJ
Hannah J
Nov 11, 2025
2.0
Was asked to pull to drive thru spot one bc they had to cook fresh fries then sat there for 15 minutes as at least 12 cars were served before me. Ended up walking inside to get my order. It had been made the whole time, but no one thought to check the drive thru spots they literally asked me to pull into. So I waited 15 minutes for cold food oh and I didn’t get a straw either.
JA
Jami Adams
Nov 9, 2025
1.0
Chicken nuggets were super thin and dry like they'd been sitting around all day. Fries were tiny and I mean about 1/4 inch long. Asked for salt and was handed 1 packet. Do not recommend even walking inside..... it's not worth it.
KY
Kylee Yon
Nov 9, 2025
1.0
Terrible employees, don’t know how to count properly or read orders on a screen to make your food properly, apparently doesn’t accept loose change. Have came here countless times and multiple times have been met with rudeness, and poor customer service and orders are constantly messed up. I understand everyone has their bad days but when you have a team of entire people this is just unacceptable.