Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported problems with order accuracy, rude staff, and slow service.
Food Quality
Several reviews mentioned cold or improperly prepared food, including hard fries and incorrect orders.
Cleanliness
Customers frequently noted unsanitary conditions in the restaurant and restrooms.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food at certain times.
BJ
Bernie Justice Jr
4 days ago
5.0
Great McRib !
EO
Elizabeth Osborne
Dec 16, 2025
1.0
I ordered a large iced mocha, but there seemed to be repeated confusion with the order. Initially, it was rung up as a large iced coffee, which is a different drink. After correcting it, the order was still entered incorrectly and came up as a large hot mocha, despite clearly stating multiple times that it needed to be iced.
At the second window, I was handed a hot mocha. When I explained the issue, the drink was poured over ice, but it was not prepared correctly and was missing the chocolate flavoring, whipped cream, and syrup and it was still hot because she didn’t add enough ice. I tried to keep it, hoping it would cool down due to the cold weather, but unfortunately it did not and wasn’t drinkable, so it was discarded. It was too nasty to drink.
Considering the prices, I was disappointed with the quality of both the service and the food. To make matters worse, when my husband began eating his fries, we found a long curly hair in them, which neither of us have.
I’ve never experienced this many issues with a single order at one location. Additionally, the staff member appeared irritated that I didn’t accept the hot mocha, even though we were very clear—more than three times—that the order was for an iced mocha. Having previously worked at a McDonald’s, I know this is not how the drink is made nor how customer service should be handled. I hope this feedback helps improve accuracy and overall service moving forward.
MM
Marty Martin
Dec 10, 2025
4.0
A very good McDonald's,fast friendly and very clean place .
What are the regular opening hours for McDonald's at 325 Pinnacle Parkway, Bristol, TN?
McDonald's at 325 Pinnacle Parkway is open daily from 6:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 10:30 PM Monday through Saturday and from 6:00 AM to 10:30 PM on Sundays.
Does this McDonald's offer drive-thru service and what are the drive-thru hours?
Yes, drive-thru service is available daily from 6:00 AM to 11:00 PM at this McDonald's location.
Can I order McDonald's food online for delivery or pickup from this location?
Yes, you can order for delivery or curbside pickup online via https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple and Android devices.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What is the address and contact number for this McDonald's?
The McDonald's is located at 325 Pinnacle Parkway, Bristol, TN 37620. The main phone number is +1 423-573-7009.
Are there any nearby places I can visit after grabbing food at McDonald's at Pinnacle Parkway?
Yes, you can visit The Pinnacle shopping center nearby or grab coffee at Starbucks, which is also close by.
Where can I find mobile phone accessories near this McDonald's location?
T-Mobile is nearby, offering mobile phone accessories and retail services, convenient to visit before or after your meal.
What other dining options are close to McDonald's at 325 Pinnacle Parkway?
Nearby dining options include Zaxby's for chicken dishes, Chipotle Mexican Grill for Tex-Mex, Chick-fil-A for fast food chicken, and Outback Steakhouse for American steakhouse fare.