Many customers reported poor customer service experiences, including rudeness and lack of attentiveness from staff.
Food Quality
Several reviews mentioned issues with food quality, including cold and greasy items, as well as incorrect orders.
Cleanliness
The restaurant was frequently noted for its cleanliness and well-maintained environment.
Positive Experiences
Despite negative feedback, some customers praised the friendly staff and enjoyed their food, particularly ice cream products.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
NW
Nancy W
2 days ago
5.0
Best ice cream ever
LB
Leslie Smith Barker
Nov 11, 2025
5.0
When you have a sweet tooth their Blizzard's are the fix.
ZR
Zachary Reshovsky
Oct 14, 2025
1.0
Terrible experience with customer service. Much worse than the DC and Baltimore area where I was based out of. Don't spend your money here or you will be disappointed and leave feeling sad!
AG
anna gray
Sep 15, 2025
1.0
I’m not sure who was working the drive-thru tonight, but whoever she was, she needs to take a lesson on being respectful and knowing how to speak to your customers. My boyfriend simply asked for a lid for his blizzard because he was DRIVING and didn’t want it to melt or get everywhere on the way home. She acted like it was such an inconvenience. Didn’t speak, didn’t even look at him as she was handing it out the window. Horrible customer service at this location!
What are the operating hours of Dairy Queen Grill & Chill throughout the week?
The location is open Monday to Saturday from 10:30 AM to 10:00 PM and Sunday from 10:00 AM to 9:30 PM. It is closed on Thanksgiving (Nov 27, 2025) and Christmas (Dec 25, 2025).
Does Dairy Queen Grill & Chill provide facilities for families with children?
Yes, the restaurant is family-friendly, welcomes children, and has amenities such as booster seats and high chairs.
Is there outdoor seating and Wi-Fi available at this Dairy Queen?
Yes, the location offers outdoor seating and free Wi-Fi for its customers.
Can I order food online or use mobile deals at Dairy Queen Grill & Chill?
Yes, customers can place orders online and access mobile deals through their app and website.
Does Dairy Queen Grill & Chill have a drive-thru option?
Yes, this Dairy Queen location features a drive-thru for convenient ordering and pickup.
How can I contact Dairy Queen Grill & Chill in Bristol, TN?
You can call them at +1 423-689-3053 or visit their Facebook page at https://www.facebook.com/DQ46179.
Are there any popular fast-food restaurants near Dairy Queen Grill & Chill?
Yes, Taco Bell is a nearby fast-food restaurant where you can find additional dining options.
What nearby attractions are close to Dairy Queen Grill & Chill that families can enjoy?
Families might enjoy visiting Sam's Go Karts, an amusement park offering go-kart racing and entertainment near Dairy Queen.
Where can I find convenient services such as ATMs or gas stations near Dairy Queen Grill & Chill?
Nearby, you can find LibertyX Bitcoin ATMs, Western Union for money transfers, and multiple gas stations like Exxon and Shell for your convenience.