Chipotle Mexican Grill

3.4
362 reviews
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Business Details

413 Pinnacle Pkwy, Bristol, TN
37620, United States
(423) 340-4138
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Bristol TN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
413 Pinnacle Pkwy, Bristol, TN
37620, United States

Hours

Reviews

3.4
362 reviews
5 stars
150
4 stars
54
3 stars
42
2 stars
39
1 star
77

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions in both dining and bathroom areas.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning issues like overcooked, cold, or bland food, as well as inconsistent portion sizes.

Service Issues

Several reviews noted slow service, staff being unhelpful or disengaged, and problems with online orders not being ready on time.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness during their visits.

Value for Money

Many customers felt that the prices were too high for the quality and quantity of food received, leading to a perception of poor value.
  • JH
    James Hopkins
    Oct 23, 2025
    1.0
    When I say they emptied the ENTIRE salt container when making the Guac, it was so damn salty! COMPLETE WASTE!
  • MS
    Mark Schell
    Oct 10, 2025
    3.0
    Food was great and plentiful. But both dining area and bathrooms were dirty. Trash was overflowing.
  • GS
    Grace Sheil
    Oct 5, 2025
    3.0
    I have been a Chipotle fan for years. That being said, it's just ok. Tried the new carne asada, it was dry and lacking flavor. The side of large queso I got was luke warm at best. And lastly, the service person gave me a side of sour cream instead of the hot salsa that I asked for. Super let down for a $30 burrito(double crappy carne asada and $6 large queso)
  • RF
    Robert Foster
    Oct 4, 2025
    1.0
    I’ve eaten at Chipotle everywhere and it’s one of my faves. So excited we got one in JC and at the Pinnacle. Really disappointed to say the Pinnacle store is absolutely the messiest unkept Chipotle I’ve ever entered. Food on the floor all over the customer tables and the prep counter. Plenty of staff, just walking right through this mess and it appeared not doing much. Didn’t even order, just got out of line and departed.
  • GB
    Geri Barnes
    Sep 30, 2025
    3.0
    Close to closing time. Just wasn't very good. Everything was almost empty.So kind of my fault for even going ahead and purchasing.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I find at Chipotle Mexican Grill in Bristol TN?

Chipotle Bristol TN offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 413 Pinnacle Pkwy, Bristol?

Chipotle is open daily from 10:45 AM to 10:00 PM.