Chipotle Mexican Grill

3.4
365 reviews
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Business Details

413 Pinnacle Pkwy, Bristol, TN
37620, United States
(423) 340-4138
https://locations.chipotle.com/tn/bristol/413-pinnacle-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4287
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About

Mexican Restaurant
Chipotle Bristol TN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
413 Pinnacle Pkwy, Bristol, TN
37620, United States

Hours

Reviews

3.4
365 reviews
5 stars
152
4 stars
54
3 stars
42
2 stars
40
1 star
77

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions in both dining and bathroom areas.

Food Quality

Customers expressed dissatisfaction with food quality, noting issues such as cold, overcooked, or poorly prepared items, as well as inconsistent portion sizes.

Service Issues

Many reviews pointed out slow service, lack of staff assistance, and unhelpful attitudes from employees, contributing to a frustrating dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the food as fresh and delicious, and noted friendly staff members who provided good service.
  • G1
    GlitterFactory 1
    Dec 23, 2025
    5.0
    Chipotle is good every time. This Chipotle was not very busy at the moment. Cashier person greeted me as I entered, while helping 1 other customer in front of me. Love the barbacoa meat. Don't forget the guacamole and chips too.
  • HD
    Heather Davenport
    Dec 11, 2025
    2.0
    Man I wish I read reviews before spending my $24 here plus a cash tip. It was an hour before close and they had practically nothing on line. Said, "it would be a while for chicken." I will never eat at Chipotle again unless it free, and I dont have the shits tomorrow.
  • JH
    James Hopkins
    Oct 23, 2025
    1.0
    When I say they emptied the ENTIRE salt container when making the Guac, it was so damn salty! COMPLETE WASTE!
  • MS
    Mark Schell
    Oct 10, 2025
    3.0
    Food was great and plentiful. But both dining area and bathrooms were dirty. Trash was overflowing.
  • GS
    Grace Sheil
    Oct 5, 2025
    3.0
    I have been a Chipotle fan for years. That being said, it's just ok. Tried the new carne asada, it was dry and lacking flavor. The side of large queso I got was luke warm at best. And lastly, the service person gave me a side of sour cream instead of the hot salsa that I asked for. Super let down for a $30 burrito(double crappy carne asada and $6 large queso)
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I find at Chipotle Mexican Grill in Bristol TN?

Chipotle Bristol TN offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 413 Pinnacle Pkwy, Bristol?

Chipotle is open daily from 10:45 AM to 10:00 PM.