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Taco Bell

3.9
(641 reviews)

Business Details

5002 Maryland Way, Brentwood, TN
37027, United States
(615) 661-5627

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5002 Maryland Way in Brentwood. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5002 Maryland Way, Brentwood, TN
37027, United States

Hours

Reviews

3.9
641 reviews
5 stars
307
4 stars
139
3 stars
88
2 stars
35
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Mixed reviews on food quality; some praised hot and tasty meals, while others received cold or incorrect items.

Cleanliness

Concerns were raised about unsanitary conditions, particularly in the bathrooms and food handling practices.

Staff Performance

While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
  • JL
    Jose Lozano
    Feb 3, 2026
    1.0
    Terrible service. I ordered to pick up in the store. The signs say lobby open until midnight, I ordered at 10:25pm. I flew into town for work so I walked over from my hotel nearby. Doors locked. Workers inside, drive thru still going. I tried knocking and they were ignoring me. Would not communicate at all. I waited a full extra half hour after I could already see my order with my name on it on the counter in the drive through. They kept ignoring me and wouldn't even communicate why they wouldn't give me my order. Finally some nice women coming through the drive thru getting their orders let me get in their car so that the taco bell employee could then be "allowed" to give me my order. Only then did they decide to explain to me that they couldn't give me the order if I was on foot. Why couldn't they have communicated that to me through the drive thru speaker sooner? Instead of completely ignoring me and letting my food get cold? I was able to get my order. Cold. Only because the other customers decided to be nice. Terrible service at this location.
  • CE
    Cotton EyedEm
    Jan 28, 2026
    5.0
    Came into feed staff on this snow day. Staff was short handed, and very busy they did a wonderful job getting our rather large order out for us. Thankyou!! Believe it was a lady with an L name helping us!!
  • EM
    Ethan McCullough
    Dec 18, 2025
    5.0
    These guys are awesome. I stupidly ordered on the mobile app at the wrong location & they still made me food. Manager came out & handled it all. Above average Taco Bell; food is hot too.
  • HD
    Hailey Davis
    Nov 1, 2025
    1.0
    If I could give zero stars I would. Door dashed 3 items not too long ago, maybe an hour ago. Payed extra for ranch and rice to be put on my melt and asked for the chipotle sauce to be left off of it. Obviously they couldn’t follow instructions because they gave it to my dasher exactly how it’s supposed to come. ( chipotle sauce, cheese, and chicken). The chicken was rock hard on the melt. The chicken strip on my avocado ranch wrap was very hard as well. Seems like it was sitting out for a while and they just threw lettuce, ranch, and cabbage on it. Why pay extra for things i’m not getting? Having worked fast food before I know for a fact they were just being lazy. Worst Taco Bell I have ever ordered from.
  • SE
    Sai Sumanth Edara
    Oct 20, 2025
    1.0
    Absolutely pathetic. It took me 20 min to get 2 tacos. A sit down restaurant is usually faster

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 5002 Maryland Way, Brentwood, TN?

The drive-through is open from 9:00 AM to 1:00 AM Monday through Thursday, 9:00 AM to 2:00 AM on Friday and Saturday, and 9:00 AM to midnight on Sunday.

What types of payment does Taco Bell at 5002 Maryland Way accept?

They accept American Express, Cash, Discover, MasterCard, and Visa.

Brand Certified Facts from Taco Bell

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Certified March 01, 2026Yext Knowledge Graph
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