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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Brentwood, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1718 Carothers Parkway for the ultimate SONIC experience!
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in quality and freshness, with several mentioning items being overcooked or missing.
Fast Service
Many reviews highlighted the quick service, especially during busy times, with some calling it the fastest Sonic they've visited.
Customer Experience
Several customers expressed dissatisfaction with their overall experience, citing issues with management response and a lack of care for customer complaints.
MC
Michley Crabtree
3 days ago
4.0
Had 3 drinks amd a combo took lo ger than usual and a busy atmosphere
MR
Michael Richardson
Feb 21, 2026
1.0
This is one of the worst Sonics I've eaten at in awhile. How you can make a BAD breakfast toaster is beyond me, but it happened. The bacon was dry and way over cooked the eggs darkened by a dirty grill and even the toaster was stale. When I got to the bottom of the tots the cup was covered in thick oil where they hadn't been drained properly, I threw all but a few away. I will say the order for to my car fast and the the picnic table area was clean.
DW
Dawn Wilson
Feb 3, 2026
1.0
Around 1:15 pm Sunday, Feb 1st, my daughter (a former carhop at this very Sonic many years ago) and I ordered about $35 worth of food, including three burgers.
The order taker was noticeably snippy and annoyed when she asked for a Jalapeño Burger and he said they didn’t have it, then grudgingly listed alternatives.
Food came to the car quickly, but when we got home we noticed one burger was missing. She returned, explained the issue, and clearly told them exactly what toppings and condiments she wanted on the replacement.
They brought it out. Got home again: plain patty on a bun—zero toppings, zero sauce.
After two trips, clear instructions, and $35 spent, we still received an incomplete and incorrect order the second time. The disregard for basic accuracy felt intentional.
This location provided consistently poor service: rude attitude, missing items, and a deliberately botched replacement. Unacceptable, especially for someone who once worked there and knows how it should be done.
I will not return and do not recommend this Sonic to anyone.
WW
Wesley
Dec 24, 2025
4.0
Food is good but it the Great American Drive inn has gotten a little bit pricey to me but I guess everything has so if it is good for in a few minutes then look no further because this one is one of the better ones in fast food.
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