Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and inefficiency.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food.
Food Quality
Food quality is inconsistent, with reports of cold, undercooked, or poorly prepared items.
Cleanliness
Several reviews mention cleanliness issues, including unsanitary conditions in the restaurant and bathrooms.
Wait Times
Customers frequently complain about long wait times in the drive-thru and for food preparation.
RR
Robe1100
1 day ago
2.0
They lost my business - one week ordered a quarter pounder with cheese, they gave me a burger with only cheese, I went back and waited about 7min until someone begrudgingly helped me. They were not apologetic at all - only annoyed at me.
Came back the next week - fries were cold and undercooked. If fast food was still $5 for a meal, I would let it slide but they gotta up their game at this location.
ST
samantha turner
Feb 26, 2026
2.0
It was all dandy till I noticed MOLD in my drink. EWWUHH
MR
Manny Romeral
Jan 29, 2026
1.0
Long wait, wrong drinks twice, and zero quality control!
Stopped by my local McDonald’s today and had one of the most frustrating drive thru experiences I’ve had in a long time.
First, I waited almost 4 minutes just to move forward while the vehicle ahead of me received their order. When I finally got to the window, the employee handed me a medium Coke Zero with barely any ice, then told me to pull up to the second window for my two sugar free vanilla iced coffees.
That’s where I sat for nearly seven more minutes. Eventually, an employee came over, apologized, said they had to make fresh coffee, and then tried handing me two large drinks. I accepted them, but immediately noticed something was off. Both drinks were an off-white color. I’ve ordered McDonald’s sugar free vanilla iced coffee for well over a decade, and it’s always a consistent light brown coffee color. These looked like milk.
I asked if they were actually sugar free vanilla iced coffees. The employee offered to remake them, but I took them and decided to try them first. Big mistake. The taste was awful. It did not taste like coffee at all. It was overly sweet and honestly closer to iced tea or flavored syrup than coffee.
I checked my receipt again to confirm. Yes, I ordered two sugar free vanilla iced coffees.
So, I went inside and waited patiently for the manager to finish helping another customer. I explained the issue, and the manager said she would remake them. About five minutes later, she returned with two new drinks, and somehow, they were even lighter than the first ones. I tasted one and it was even worse. Extremely sweet, no real coffee flavor, more like a vanilla milkshake than iced coffee.
At that point, I was done. I left both drinks at the soda refill counter and walked out.
Either the staff does not know how to make a sugar free vanilla iced coffee, or they do not care. What makes this even more frustrating is that later the same evening, I went to another nearby McDonald’s and ordered the exact same drinks with no issues at all. So, this is not a menu problem. It is a location training and quality control problem.
This store seriously needs better drink training, consistency, and basic customer service efficiency.
What are the regular operating hours for McDonald's at 6720 Nolensville Pike, Brentwood, TN?
McDonald's is open from 4:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 4:00 AM to midnight on Friday and Saturday.
What are the delivery service hours for this McDonald's location?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
Does this McDonald's have a drive-thru and what are its hours?
Yes, the drive-thru is open from 4:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery and pickup services does McDonald's offer at this location?
They offer curbside pickup, delivery including same-day options, and no-contact delivery services.
How can I order food from this McDonald's online?
You can order food online via their website at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What payment methods are accepted at McDonald's on Nolensville Pike?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there any nearby fast food restaurants besides McDonald's in Brentwood, TN?
Yes, Taco Bell is a nearby fast food restaurant specializing in Mexican cuisine, and Jet's Pizza offers pizza and sandwiches close by.
What medical facilities are located near this McDonald's?
Nearby medical facilities include Gastroenterology Specialists of Middle Tennessee at TriStar Medical Plaza, STAR Physical Therapy, Tennessee Family Dental, Pinnacle Dermatology, and Valley Medical Center.
Are there any convenient banking or ATM options near McDonald's on Nolensville Pike?
Yes, Regions Bank, Bank of America ATM, LibertyX Bitcoin ATM, and U.S. Bank are all located nearby for your banking needs.
What services does this McDonald's location provide to enhance customer convenience?
This McDonald's offers services including Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and complimentary WiFi.
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