Krispy Kreme

3.9
1082 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Brentwood.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1733 Mallory Lane, Brentwood, TN
37027, United States

Hours

Reviews

3.9
1,082 reviews
5 stars
620
4 stars
144
3 stars
76
2 stars
46
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and unengaged.

Product Availability

Frequent complaints about being out of popular donut varieties and issues with fulfilling online orders.

Quality Consistency

Inconsistent quality of donuts; many customers reported receiving cold or stale donuts instead of fresh ones.

Pricing Concerns

Customers expressed dissatisfaction with high prices for donuts, feeling they do not match the quality received.

Operational Issues

Multiple reports of incorrect store hours and poor management leading to customer frustration.
  • JQ
    Jenny Quartararo
    Nov 9, 2025
    5.0
    Staff is so friendly and doughnuts are delicious!
  • BT
    Brad Truett
    Nov 9, 2025
    3.0
    Never had a bad experience here but last night really stumped me. It's was 9pm and I just wanted some original glazed. I was a little upset the hot and ready sign wasn't on but I get it. It cant always be on. When I got to the window though they said they were out of original glazed. Like how?
  • DD
    Devin Davis
    Nov 8, 2025
    4.0
    Went there with my wife today had the best service and the donuts were so hot and fresh. Everything was going good until I asked for a water. And they handed me a Dasani I had too wash those good fresh donuts down with the worst water known to man. Nonetheless everything else was great!
  • JT
    Jacob Anderson (TheSilverSurfer)
    Nov 4, 2025
    4.0
    I like em because their stock is cheap and might make me some money. Donuts are good, but $20 for a dozen basic glazed donuts? Com’on man, inflation bad, but is it that bad? Spent $33 for 2 dozen, fortunately it was $9.99 for the 2nd dozen. Imo way too overpriced for some donuts. I’d rather go get an ice cream for $5 somewhere else. Staff was nice and friendly with helping me gather an assortment of 12 random donuts in my 2nd dozen. TBH, their hats looked better than the donuts did and I’ve never had anything bad to say about the taste of the donuts
  • HC
    Heather Charlton
    Oct 10, 2025
    5.0
    Service and donuts were fantastic! Always one of my stops when I’m in Cool Springs.

Frequently Asked Questions About Krispy Kreme

What are the opening hours for dining in at Krispy Kreme Brentwood?

Krispy Kreme is open daily from 6:00 AM to 10:00 PM Monday to Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays for dine-in service.

Does Krispy Kreme Brentwood offer drive-through service and what are its hours?

Yes, the drive-through is available daily from 6:00 AM to 10:00 PM Monday to Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.