Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Brentwood, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
443 reviews
5 stars
165
4 stars
65
3 stars
42
2 stars
49
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and items missing from their orders, contributing to dissatisfaction.
Cleanliness and Stock
The location was frequently noted for being dirty and poorly stocked, with many customers expressing disappointment over limited food options.
Service Speed
Customers consistently complained about slow service, especially in the drive-thru, with long wait times reported even when the store was not busy.
Product Quality
Several reviews mentioned subpar quality of food and drinks, including stale donuts and poorly made coffee.
- ACAllie Chaney3 days ago1.0I was the only car in the drive-through. I was picking up a ton of donuts for my students. I asked the cashier if my food could be bagged as I’m carrying a lot into the school building. She individually handed me every single food item. Then she handed me a bag. I found it incredibly rude to not simply just bag the items for me; perhaps I am being petty, but I just did not consider it to a very good customer service experience. . In the past, I’ve also had to wait 20+ minutes on a food order that I put in 40 minutes earlier. I just don’t find their customer service to be pleasant. I’ll stick to local businesses or Starbucks.
- SOSeckin OzkulNov 15, 20251.0Normally other drive through locations are very accommodating and friendly. This was one of the only drive through locations I did not feel that Dunkin’ friendliness and helpful attitude from the staff. I tried to order an offer I saw on the app, was told that was only through the app, cant be ordered through the drive through. I wanted 15 munchkins, was told I can only get 10 or 25. No positive attitude was received. Decided to not order at this location and left, also the first time with a Dunkin’!
- JAJeraldo garcia alvarezNov 10, 20251.0This store was closed 20 minutes early such an inconvenient.😞
- TDTatika DeversOct 30, 20251.0This girl is so stupid. She yelled at me in front of everyone because I told her my coffee shouldn't have sugar. She said there were too many people ordering and she got confused, but she yelled at me in front of everyone.
- RVRaj VijOct 26, 20251.0Manged poorly. Drive through order begal and tea. They ask few of us to pull forward and they will deliver in couple of minutes waited 30 mins and gone in to collect while waited inside for another 10 mins. Fully staffed poorly managed.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Brentwood, TN?
Dunkin' in Brentwood is open from 4:30 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sunday.
Does this Dunkin' location offer delivery and pickup options?
Yes, this Dunkin' location offers both delivery and curbside pickup services, ensuring convenient options for customers.
What are some of the featured drinks available for the holiday season at this Dunkin'?
During the holiday season, Dunkin' offers new specials like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Where is Dunkin' located in Brentwood, TN?
Dunkin' is located at 4930 Thoroughbred Ln, inside the Merchants Walk Shopping Center, Brentwood, TN 37027.
What types of food and beverages can I expect at Dunkin' Brentwood?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of other baked goods served for breakfast, brunch, and lunch.
Can I order ahead using an app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on Apple and Android devices for a fast grab-and-go experience.
Does this location have a drive-thru service?
Yes, the Dunkin' in Brentwood offers a drive-thru service for added convenience.
What nearby dining options are close to Dunkin' Brentwood?
Nearby dining options include Another Broken Egg Cafe for breakfast and brunch, Tennō Japanese Restaurant for Japanese cuisine, Vittles Restaurant serving American dishes, and Cinco de Mayo Mexican Restaurant.
What nearby fitness or recreational places can I visit around Dunkin'?
Fitness and recreation options near Dunkin' include GOLFTEC Brentwood for golf instruction, Barre3 pilates studio, and All American Swim for swimwear and gear.
Are there nearby salons or spas customers can visit before or after stopping by Dunkin'?
Yes, local salons and spas such as Brentwood Nail Bar, R3 Anti Aging and Medspa, Vtina Beauty, and Cookie Cutters Haircuts for Kids are conveniently located near Dunkin'.