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Brand Certified

Chipotle Mexican Grill

3.5
(590 reviews)

Business Details

269 Franklin Rd, Brentwood, TN
37027, United States
(615) 679-4845

About

Mexican Restaurant
Chipotle Brentwood Nashville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
269 Franklin Rd, Brentwood, TN
37027, United States

Hours

Reviews

3.5
590 reviews
5 stars
259
4 stars
105
3 stars
53
2 stars
33
1 star
140

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, leading to dissatisfaction with value for money.

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty dining areas and overflowing trash.

Food Quality

While some customers enjoyed the food, there were several complaints about food quality, including undercooked or poorly prepared items.
  • AF
    Alex F
    Feb 16, 2026
    1.0
    Higher prices and lower quality food, this is what Chipotle has become. Never know if your portion size is going to be tiny or if your meat is going to be a large chunk of gristle, but you know it’s going to be expensive. And now you have no way to discuss your mobile order aside from a chat bot on the app which ignores your requests.
  • DD
    Dom
    Feb 16, 2026
    5.0
    Good food and great customer service. When my food got stolen, they made me a new bowl promptly. Thank you! 2/16/26
  • AA
    A A A
    Feb 3, 2026
    1.0
    Pick up Service
  • JW
    J W
    Jan 20, 2026
    5.0
    They have a great bowl, absolutely love the steak also the carne-asada. staff is usually friendly. The dining room usually needs help wish they would do better at keeping it cleaned up maybe hire some managers from Chick-fil-A.
  • EC
    Evan Leigh Carder
    Dec 19, 2025
    1.0
    I arrived at the time the app said my food would be ready, but it wasn’t there. I waited another 10 minutes, then had to get a worker’s attention. After checking the bags and the system, she shrugged and said it looked like my food had been stolen, then just stared at me. After a few minutes, I asked if they could remake the food I had already PAID for (including double protein). I waited again, and when I finally ate, the chicken was burnt and missing the extra cheese. Food was stolen, poor customer service, and burnt food overall.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Brentwood Nashville?

Chipotle Mexican Grill is located at 269 Franklin Rd, Brentwood, TN 37027, USA.

What are the opening hours of Chipotle Mexican Grill in Brentwood Nashville?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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