Dairy Queen Grill & Chill

4.0
623 reviews
Get DirectionsCallWebsite

Business Details

1013 Decatur Pike, Athens, TN
37303-3039, United States
(423) 453-7999
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1013 Decatur Pike, Athens, TN
37303-3039, United States

Hours

Reviews

4.0
623 reviews
5 stars
324
4 stars
136
3 stars
63
2 stars
33
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and attentive staff, highlighting specific employees for their excellent service.

Food Quality

The food received mixed reviews; while many enjoyed the burgers and ice cream, some noted inconsistencies in freshness and preparation.

Cleanliness

The restaurant was often described as clean and well-maintained, with particular mention of spotless restrooms.

Pricing Issues

Several customers expressed concerns about high prices, particularly for drinks and certain food items, leading to dissatisfaction.

Customer Experience

There were reports of poor customer service experiences, including issues with order accuracy and staff attitudes.
  • JM
    Jason Morrow
    Jan 4, 2026
    1.0
    The manager was very rude when she made a mistake in running up our order and it wouldn’t have been a big deal if she didn’t go around the corner while still in earshot of us and proceed to badmouth me for placing the order wrong which I didn’t, and when confronted she said she doesn’t have time for this, extremely unprofessional and we will not be going back because of it.
  • SC
    stephanie carriger
    Jan 3, 2026
    2.0
    I usually get great service here. I’m not sure what was wrong with the young lady giving the food out. She rolled her eyes and acted like we were a huge inconvenience. We got 2 ice cream cones. When I come here I usually get a smiling face and friendly service. Maybe this person shouldn’t be interacting with the customers.
  • BR
    Blonnie Rymer
    Dec 8, 2025
    5.0
    Staff is very nice and friendly. Food was great and got my order ready fast.
  • KM
    Kenny M
    Dec 3, 2025
    5.0
    The food , service and cleanliness was great. I would eat here before McDonald's any day
  • CD
    Charles Dickerson
    Nov 14, 2025
    1.0
    Google advertised them as open until 10:30pm the signs on the door list them as open until 11:00pm on Fridays we arrived at 10:00pm and the manager came out not necessarily rude or anything but as if we were an inconvenience, and said they close at 10:00pm and that they’ve always closed at 10. They need to update their hours or hold true to the advertised hours of operation. When they actually do provide service the food is decent.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Athens, TN offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.

What are the operating hours for Dairy Queen Grill & Chill?

The restaurant is open Monday to Thursday from 10:30 AM to 10:00 PM, and Friday to Sunday from 10:30 AM to 10:30 PM.