Dairy Queen Grill & Chill

4.0
618 reviews
Get DirectionsCallWebsite

Business Details

1013 Decatur Pike, Athens, TN
37303-3039, United States
(423) 453-7999
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1013 Decatur Pike, Athens, TN
37303-3039, United States

Hours

Reviews

4.0
618 reviews
5 stars
321
4 stars
136
3 stars
63
2 stars
32
1 star
66

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Customers consistently noted that the restaurant was clean, including the dining area and restrooms.

Service Quality

Many reviews highlighted friendly and attentive staff, with specific mentions of employees going above and beyond to assist customers.

Food Quality

While some customers praised the freshness and taste of the food, others expressed disappointment with specific items and inconsistencies in food preparation.

Pricing Concerns

Several customers felt that the prices were too high for the quality of food received, with some mentioning issues with charges for items like water.

Customer Experience

Mixed reviews on customer service experiences, with some praising the staff while others reported rude behavior and poor handling of complaints.
  • CD
    Charles Dickerson
    Nov 14, 2025
    1.0
    Google advertised them as open until 10:30pm the signs on the door list them as open until 11:00pm on Fridays we arrived at 10:00pm and the manager came out not necessarily rude or anything but as if we were an inconvenience, and said they close at 10:00pm and that they’ve always closed at 10. They need to update their hours or hold true to the advertised hours of operation. When they actually do provide service the food is decent.
  • CG
    Charles Gilmore
    Sep 12, 2025
    5.0
    Very clean. I mean, it was spotless on my visit. The food was cooked fresh as I waited. The fries were hot and perfectly cooked too.
  • SD
    Samuel Daugherty
    Sep 4, 2025
    5.0
    I'll keep it short and sweet. The food was great. The service was really great. I didn't have to wait very long for my food. The uh, the quality of the food was really good, better than a lot of other places. And everybody there was friendly and the place was clean and the Wi-Fi even worked really well. Definitely would go back again
  • PJ
    Panya Jones
    Aug 17, 2025
    4.0
    Went to grab a burger and fries for lunch. The service was extremely good. Fast service and friendly staff,and the food was great.
  • LM
    labelle mabelle
    Jul 20, 2025
    5.0
    Lorie went above and beyond to provide excellent customer service to my kids and I after I forgot to order 2 happy meals.. She was so sweet and kind to provide us with outstanding customer service care.. thank you Lorie for providing my kids and I excellent service!!
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Athens, TN offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.

What are the operating hours for Dairy Queen Grill & Chill?

The restaurant is open Monday to Thursday from 10:30 AM to 10:00 PM, and Friday to Sunday from 10:30 AM to 10:30 PM.