Arby's

4.0
1697 reviews
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Business Details

1419 Decatur Pike, Athens, TN
37303, United States
(423) 745-8966
http://www.arbys.com/locations/us/tn/athens/1419-decatur-pike/store-1881
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1419 Decatur Pike, Athens, TN
37303, United States

Hours

Reviews

4.0
1,697 reviews
5 stars
775
4 stars
444
3 stars
237
2 stars
101
1 star
140

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold or undercooked, while others praised the freshness and taste.

Service Issues

Many reviews highlighted poor service experiences, including incorrect orders, long wait times, and unhelpful staff.

Cleanliness

The restaurant was generally noted for being clean, with some customers appreciating the cleanliness of the dining area and restrooms.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, feeling that it was too high for the value received.

Positive Staff Interactions

Despite some negative experiences, there were multiple mentions of friendly and helpful staff members who enhanced the dining experience.
  • CH
    Charles Hale
    Jan 3, 2026
    2.0
    Me and mt wife both ordered the hamburgers and after getting home they where both raw.
  • VL
    Vincent Lancaster
    Dec 28, 2025
    1.0
    I was there at 930 am this morning to get breakfast and there were no employees to take my order
  • DD
    Drksidegen
    Dec 20, 2025
    3.0
    Food was good. It was hot and tasted like, well, Arby's roast beef 😆. Fries were fresh and hot. But the guy at the drive thru was rude. I will go back 1 more time to give them another chance, because you never know what's going on in people's lives. Other than that, I paid for a large drink and fries and got smalls. When I asked him about it, he got mad and an attitude. I just smiled and said ok. Even with wishing him a Merry Christmas, he said yeah whatever. I drove away not wanting to come back, but like I said, everyone deserves another chance.
  • CC
    Craig Chambers
    Dec 10, 2025
    5.0
    Ordered online and picked it up to go. Staff was friendly and the food was good.
  • JV
    Jeff Vanderbilt
    Dec 5, 2025
    1.0
    Good thing I have a microwave because everything was ice cold well done 👏
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