McDonald's

2.9
1504 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
255 S Main St, Ashland City, TN
37015, United States

Hours

Reviews

2.9
1,504 reviews
5 stars
363
4 stars
256
3 stars
270
2 stars
164
1 star
451

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes for food orders, both in drive-thru and dine-in.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or incorrectly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly service to rude and unhelpful interactions.

Management Issues

Numerous reviews pointed to poor management practices, including staff being overworked and lack of accountability for service failures.
  • EA
    ELGIN ADAMS
    Jan 4, 2026
    1.0
    They gave me a mccrispy sandwich with nothing on it no lettuce, no tomato, no condiments. It seems like everything is go to this McDonald's they mess my order up. Im fed up with this location 😤. I will not be giving anymore of my hard working dollars to this place. Then when you trying to call the phone its always busy like its a fax machine number. Good riddance
  • DD
    Danielle Dobbs
    Dec 21, 2025
    1.0
    Pulled up 19 minutes before drive thru closed. 3 cars in parking lot. Tried to order and they shut the lights off on drive thru with no answer at machine.
  • KK
    Kim Klocek
    Dec 19, 2025
    3.0
    The tea was basically water and that is the second time since this new crew took over at opening. I go there alot and from my experiences I can say I really miss the "old" morning crew. They were on it and made my day a little better. :(
  • ER
    Erika Reyes
    Dec 19, 2025
    1.0
    It took more than an hour waiting in the Pick up area for some happy meals for my children and they never arrived, in addition to wasting my time, I lost my money. I'll never go again.
  • JJ
    Joshua Jones
    Dec 13, 2025
    2.0
    Fast food isn’t cheap no more. So at least make it fast. Drive through or dine in, you’re going to wait. 20 minutes for a drive through order is nuts. I can see why the rating is poor at this location.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the drive-through is available every day, opening at 5:00 AM and closing between 11:00 PM and midnight depending on the day.