Kroger

3.9
453 reviews

About

Grocery StoreHealth Food StoreCheese ShopButcher ShopProduce MarketSeafood MarketBakeryDeliFloristPropane Supplier
Kroger offers thousands of quality food and household products from your favorite brands and companies. From fresh produce, meats and seafood to dairy, home goods and pharmaceutical needs, Kroger is your one stop for savings.

Details

  • DeliveryAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Kroger
5270 Airline Rd, Arlington, TN
38002, United States

Hours

Reviews

3.9
453 reviews
5 stars
209
4 stars
118
3 stars
55
2 stars
20
1 star
51

What are people saying?

AI-generated from recent customer reviews

Store Condition

The new Kroger is praised for being clean, organized, and well-stocked, but some customers reported issues with produce quality and cleanliness in certain areas.

Customer Service

While many customers highlighted friendly and helpful staff, there were notable complaints about rude employees and poor service in the pharmacy and checkout areas.

Product Availability

Customers frequently mentioned that the store is often out of stock on basic staples and specific items, leading to frustration and the need to shop elsewhere.

Pricing Concerns

Several reviews criticized the store's prices as being high compared to competitors, with some customers expressing dissatisfaction with perceived corporate greed.

Delivery and Pickup Issues

There were multiple complaints regarding the quality of delivery and pickup orders, including damaged items and late pickups, leading to significant customer dissatisfaction.
  • SC
    S H (Customer)
    4 days ago
    1.0
    I live out of state from my disabled elderly father. He needed prescriptions transferred from mail order to Kroger. This location’s pharmacy answered the phone and quickly hung up OVER 9 TIMES over the course of an hour. They answered , said, Kroger Pharmacy and hung up. I finally contacted Kroger’s Pharmacy Support for help. Spoke with Justin who called and immediately reached the pharmacy via conference call. He listened as a woman who identified herself as “Caren” was rude, made angry excuses for not answering the phones before I could even explain our problem. She said it was against Kroger policy to transfer medications. She hung up when I asked her position. Justin was still on the phone and apologized for her behavior. Gave me the number to report her and our experience. I did. I contacted the Kroger on Hwy 70. Found out that it is NOT against Kroger policy to make transfers. Our problem was solved in just 10 minutes. I make this post as a warning. Staff is rude and unprofessional. Callus and unaccountable. I shudder to think of how they would have treated my father if we were successful in transferring his medications there. If you or your loved one needs medications, do not use this location.
  • MD
    Melissa D
    Nov 11, 2025
    5.0
    Very large,clean and new. Worth driving out there even if you don't live in Arlington.
  • PM
    Pam Mask
    Oct 9, 2025
    5.0
    Loved it, so organized, neat and fruits & vegetables you can't find at a regular grocery store
  • CL
    Carol Lyons
    Sep 14, 2025
    1.0
    Getting tired of Google saying Kroger has products only to go on site to find that Kroger doesn't stock item.. Volvic water is an example!! Google and Kroger get on same page.
  • DC
    Dennis Cogbill
    Aug 27, 2025
    5.0
    Elizabeth and Valerie make Kroger on Airline Rd in Arlington a good place to go

Frequently Asked Questions About Kroger

What products and services does Kroger in Arlington, TN offer?

Kroger offers a wide selection of quality food and household products including fresh produce, meats, seafood, dairy, home goods, pharmacy services, and more. Services include bakery, deli, floral, pharmacy, and free Wi-Fi.

What are the store hours for Kroger in Arlington?

The store is open daily from 6:00 AM to 11:00 PM.