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Brand Certified

Chipotle Mexican Grill

2.3
(593 reviews)

About

Mexican Restaurant
Chipotle Century Farms is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4216 Century Farms Ter, Antioch, TN
37013, United States

Hours

Reviews

2.3
593 reviews
5 stars
121
4 stars
51
3 stars
34
2 stars
61
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unhelpful staff, and rude behavior from employees.

Food Quality

Many reviews highlighted issues with food quality, including stale items, unprepared ingredients, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables, overflowing trash, and unsanitary food preparation areas.

Inconsistent Availability

Customers noted that the location often ran out of key ingredients, leading to dissatisfaction and confusion.

Positive Experiences

A few customers shared positive experiences, praising specific staff members and noting good food quality during their visits.
  • DV
    David Veney
    Feb 26, 2026
    1.0
    Showed up an hour before closing time and workers were closing the store. No service or effort to provide service! No rice and only dried out chicken!!
  • NK
    Nikkie Key
    Feb 18, 2026
    4.0
    Try the red chimmichuri yummie
  • MW
    Michael Walker
    Feb 8, 2026
    1.0
    Store isn’t open on time. Many people have left. EDIT: they opened the door twenty minutes late. The person who opened the door walked past all the people that were waiting, not even acknowledging us. When we went in, half of the food wasn’t ready, and the other half looked AWFUL. The fajita veggies looked like they had been buried in dirt before being placed in the display case. The beans literally looked like vomit. I asked for a manager so I could submit a complaint. When I told him my frustrations, he just shrugged his shoulders and said we are short staffed. The gentleman said that they couldn’t open until food was ready. First of all, you guys open at the same time every day; how do you not have food prepared? Why aren’t you updating your customers? I get it, things happen, but no one even bothered to acknowledge us. And, for them to display the old regurgitated garbage is honestly pathetic. Yall opened late, there is no excuse to be unprepared. After this service and seeing how disgusting the food was, I may never visit chipotle again.
  • NM
    Nuelani McQueem
    Jan 21, 2026
    2.0
    I stood in line waiting on the young ladies flirting with male customers. When I got home last night after paying $29 to have super salty food. So salty it burned.
  • SF
    Shanell Whittley Fleming
    Jan 16, 2026
    1.0
    I’m writing to share a frustrating experience at this Chipotle location. During posted operating hours, the restaurant was closed to customers. However, when I looked inside, employees were clearly present and standing around, but the doors remained locked and no explanation was provided. As a customer, this is confusing and inconvenient. If the location needs to close temporarily, there should be clear signage explaining why and when it will reopen. Otherwise, it gives the impression of poor management and lack of consideration for customers’ time. I hope this feedback is taken seriously and that better communication and consistency with operating hours can be ensured moving forward.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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