Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some employees are praised for their friendliness while others are criticized for rudeness and poor handling of orders.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality reported, with some customers receiving fresh and hot meals while others received cold or poorly prepared food.
Speed of Service
Many customers experienced long wait times, particularly in the drive-thru and curbside pickup, with some reporting delays of over 20 minutes.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but others report dirty tables and restrooms.
CC
Curtis
5 days ago
1.0
Nearly every time I come to this location’s drive thru I am told to park as soon as I’m handed my drink.
The staff are extremely polite, but this model of service is so frustrating.
JJ
James
Jan 11, 2026
5.0
Good food friendly employees.
JS
Jason Sapp
Jan 3, 2026
2.0
It just kills me to get back to work with my order and THEN realize I got zero syrup with my hotcakes. Dry as heck.
DC
daddy cat
Jan 1, 2026
3.0
Kiya gave outstanding service- she was kind, helpful , and so pleasant. Truly one of the best customer service experiences I’ve had. Employees like her make all the difference. Her big smile and kind attitude made the whole experience wonderful!!
SS
Sam
Jan 1, 2026
5.0
I have never had such amazing customer service. Kiaya at the McDonald's in Algood, was so kind and made me feel like family. That is absolutely not something you receive from fast food. She was knowledgeable, sweet and made sure I had the best deal possible. I highly recommend this McDonald's.
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