McDonald's

3.5
1807 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
300 Bigmac Dr, Algood, TN
38506, United States

Hours

Reviews

3.5
1,807 reviews
5 stars
586
4 stars
431
3 stars
349
2 stars
160
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and rude staff, particularly in the drive-thru and curbside pickup.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poorly prepared food.

Food Quality

The quality of food varied significantly, with some customers receiving fresh meals while others reported cold or poorly prepared items.

Cleanliness and Atmosphere

The cleanliness of the restaurant was inconsistent, with some customers noting dirty tables and restrooms, while others found it clean.

Management Concerns

Several reviews mentioned poor management practices, including lack of accountability and inadequate staff training.
  • DC
    daddy cat
    Jan 1, 2026
    3.0
    Kiya gave outstanding service- she was kind, helpful , and so pleasant. Truly one of the best customer service experiences I’ve had. Employees like her make all the difference. Her big smile and kind attitude made the whole experience wonderful!!
  • SS
    S
    Jan 1, 2026
    5.0
    I have never had such amazing customer service. Kiaya at the McDonald's in Algood, was so kind and made me feel like family. That is absolutely not something you receive from fast food. She was knowledgeable, sweet and made sure I had the best deal possible. I highly recommend this McDonald's.
  • MN
    Matisyahu Kornacki Nolz
    Jan 1, 2026
    5.0
    I can't stand the fact that I only seem to show up at McDonald's when the ice cream machines are down. Talk about useless lol
  • NH
    Norah Henry
    Dec 26, 2025
    1.0
    Absolutely horrible location. I Door-dashed our order to this location and they handed out our food to some random person. Not our dasher, he contacted us and told us the issue and said he was going to fix it. They told him it was his fault and refused to re-make it
  • KS
    Kyla Smith
    Dec 8, 2025
    2.0
    I was picking up a DoorDash order that was supposed to be ready when I arrived, but I ended up waiting 15–20 minutes. The problem wasn’t the kitchen being behind.. it was how the staff were handling the orders. At McDonald’s, you’re not supposed to clear an order off the screen until you’re actually handing it to the customer. But I watched an employee hit “served” on multiple orders way before they were even bagged. In my case, I saw my customer’s order get marked as served, and then I stood there another 10 minutes before anyone even started bagging it. They were also sticking the order stickers onto the screen, which cluttered everything and led to staff getting confused about which order was actually next. This caused a major, unnecessary delay for me and creates a huge risk of mix-ups for customers. Management needs to address this, because clearing orders before they’re ready defeats the whole purpose of the order screen system..

Frequently Asked Questions About McDonald's

What are the McDonald's Algood TN drive-thru hours throughout the week?

The drive-thru is open from 4:30 AM to 11:00 PM Monday to Wednesday and Sunday; until midnight on Thursday and Saturday; and open late until 1:00 AM on Friday.

Does this McDonald's location offer delivery and curbside pickup?

Yes, this McDonald's offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.