Wendy's

Reviews

• CT

  Connor Thomas

  Nov 16, 2025
  1.0
  We were getting food and we asked to make sure it was there and it was not there we are missing half of our food
• BS

  Brice Swope

  Nov 11, 2025
  2.0
  Ordered online 2 sandwiches and 2 b&g, told to pull forward in drive thru and they bring it out. Only received 1 sandwich, no utensil to eat b&g, and a straw for a drink I DIDNT RECIEVE OR ORDER. WONT RETURN
• KS

  Kevin L Stallcup

  Oct 29, 2025
  1.0
  32 bucks for 2 meals the fries were horrible to point couldn't eat tasted like they were cooked hours ago burger was soggy bacon like rubber and chicken nuggets taste microwaved basically everything was left under heat lamp from lunch I stopped at 830pm absolutely the worse experience ever.
• WB

  William Brown

  Oct 24, 2025
  1.0
  I received a burger sandwich that I specifically custom ordered . I asked for only the burger, tomato, onions nothing else. I received a burger with cheese on it. Now it was Wednesday when I got it. I went back to get it replaced. Not only was my request refused. But the manager was very disrespectful to me in front of her employees and other customers. I have lactose intolerance. So she says cheese automatically are put on these burgers. Her justification for refusing to replace the sandwich.
• LB

  Leigha Browning

  Oct 8, 2025
  1.0
  Never coming back to this location. For the 3rd or 4th time, I had to accept something other than the ONE thing I wanted—a baked potato. They are either completely out or making them every time I go. I ordered from Wendy's instead of any number of places because I LOVE the potatoes. Instead, my family ate and I didn't. I pulled up to the same rude manager (I'm assuming...Blue shirt, older lady, often in the drive thru and NEVER happy or friendly!) who simply greeted me by saying "we don't have any baked potatoes made. It's gonna be an hour or maybe a little more wait." No "hi," "sorry about that", "how could I make this right since you've already paid?" NOPE. Annoyed, but polite, I pointed out that I'd had this problem several times before and it's always over the potatoes. She literally rolled her eyes at me. Weighing my options, as I've dealt with the whole "refund" process—also ridiculous btw! If the store is allowing people to PRE-pay for food and the store cannot fulfill it, there's absolutely ZERO reason I should have to wait 4-5 business days to get my money back. INSANE! This needs to be addressed also,Wendy's!!—she said she COULD refund the money for JUST the potato and it would be returned to my card "perhaps after midnight". I corrected her, in case she actually believed that, reminding her last time I dealt WITH HER and another manager, it took 4/5 days to get my $3 or so back. Not wanting to wait days for food i PRE-paid for already, and certainly not waiting an hour PLUS for a potato, I asked could she please just give me a chili cheese fry instead? She again ROLLED HER EYES as she SLAMMED the window and screamed to another employee "SHE SAID SHE JUST WANTS SOME CHILI CHEESE FRIES! I KNOW, I KNOW! OK, FINE!" Opened the window back up, told me "sure. That's fine." As she handed me my lemonade. "Thanks so much" I told her, as she shut the window...hard. How does this lady still have a job?! I can tell by the reviews others have dealt with this same older woman. I honestly don't get it! I've rarely dealt with SUCH rude customer service employees. Anyway, cut to getting the food home—I didn't wait and check it at the window, which i usually do, already being in a hurry, running behind, and admittedly annoyed. Get home and the 10 piece nugget I ordered for my TODDLERS were 3 short and instead, had 4 SPICY nuggets...which toddlers obviously can't eat. This tells me they were in SUCH a hurry and not wanting to do things right, they just threw in what they already had cooked. They definitely weren't fresh. 🙄 Ridiculous. The fries (both in the combo AND chili cheese fries) were somehow both half done and soggy, while also hard. Chili tasted burnt. And my lemonade had that nasty "stale" taste fountain drinks only get when the parts aren't cleaned often enough. So, I spent $15 or so (because I used coupons) to be hungry, feed my kids 3 or 4 nuggets a piece, and make my own drink at home. Really disappointing. I've not complained in the past because I've been in CS for YEARS and i never complain on a one-off situation, even a two time deal, sometimes, as everyone has rough days. But this being the 3rd or 4th time dealing with this exact issue AND that same rude employee/manager, it's just beyond clear that's the norm. Which the other reviews here also confirm. This store used to be ON IT...I used to bring my kids here all the time. At this point, I'll go hungry if I'm rushed or make food at home 10/10 times in the future... its just not even worth it with rewards and deals through the app, at this point. The location nearer to the mall also has a VERY rude manager, I'm wondering what the hiring process must be to consistently get employees that seem completely miffed by having to do their job. 😒 The Lenoir City location, however...on point. Fresh food, HAPPY employees, virtually NO wait time in the drive thru and lobby...no complaints. This should 1000% be the store to model all the others by, they're doing ALL the stuff right!

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