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Wendy's

3.5
(1227 reviews)

Business Details

2530 Alcoa Hiwy, Alcoa, TN
37701, United States
(865) 999-4632

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2530 Alcoa Hiwy, Alcoa, TN
37701, United States

Hours

Reviews

3.5
1,227 reviews
5 stars
453
4 stars
274
3 stars
159
2 stars
103
1 star
238

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or poorly prepared food, including hard burgers and missing items.

Service Issues

Numerous reviews highlighted long wait times, incorrect orders, and unprofessional staff behavior, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt staff.

Management Concerns

Feedback indicated poor management practices, including staff treatment and operational inefficiencies, contributing to a negative customer experience.
  • II
    ironjehoshaphat
    Feb 20, 2026
    5.0
    This is a staple for my wife, 3 kids and I. We have a weekly/ bi-weekly tradish of getting frosty Fridays. There burgers are great and our kids devour the chicken nuggets.
  • EH
    Ed Hagan
    Jan 30, 2026
    2.0
    Food was OK. Employee interaction was all mechanical, no friendly interaction. No napkins available.
  • VL
    Valerie Long
    Jan 12, 2026
    2.0
    Fries were cold not great
  • HG
    Heather Gintz
    Jan 10, 2026
    1.0
    Dirty
  • RL
    Rabecca Lenhart
    Dec 9, 2025
    1.0
    Drive through didn't give me my card back then an employee tried to send their selves money from my debit card. Had to get the police to come get them to give me my card back because all the doors were locked. No one would own up so I filed a police report.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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