Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,212 reviews
5 stars
450
4 stars
272
3 stars
157
2 stars
101
1 star
232
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported cold, overcooked, or improperly prepared food, leading to dissatisfaction.
Service Speed
Numerous reviews highlighted long wait times in the drive-thru and for orders, with some customers leaving without being served.
Order Accuracy
A significant number of customers experienced missing items or incorrect orders, regardless of whether they ordered in-person or through delivery.
Hygiene Concerns
Several reviews mentioned unsanitary conditions, including employees not wearing gloves and dirty restaurant areas.
Customer Service
Mixed feedback on customer service; while some employees were praised for their friendliness, others were criticized for poor attitudes and lack of professionalism.
- MBMichelle “Phoenix” BarkerNov 12, 20251.0Went through the drive thru and ordered two small double stacks, a tangerine twist lemonade, and a Asiago bacon chicken sandwich combo. Our order was out in less than 2 minutes which I thought was great....NO it was out that quick because them burgers were old and sitting on expo waiting to be thrown in the trash. Overcooked, hard , crispy edges made these burgers terrible. I ate one and threw the other away because I just couldn't eat it. We probably will not return to this location if any Wendy's again. This location is always dropping the ball. The only good thing about my visit was the sweet girl at the window. $23 on trash!!
- DPDarrell PenlandNov 7, 20253.0When I got home I got out of the car and my bag that I had my food in ripped all the way down the side like is a wet paper bag literally all my food hit the ground and I quickly realized that they had forgot my chicken nuggets so I had to turn around and drive 20 minutes back to to Wendy's to get my chicken nuggets and get my order replaced
- RSRobert SlikerOct 17, 20253.0The bun was very hard. Couldn't eat it.
- KWKaitlyn WhiteheadOct 13, 20251.0Scary
- SSSteven SmithOct 6, 20253.0Time was 12:15 am on 9/29/2025. I got a #1 Dave's Double, fries, large Sprite. Got it to go at drive-thru after flying into Knoxville TYS. Fries were good, drink was fine. Burger had meat that was overcooked and tasted several hours old. I did not get sick after eating it, but it was not good. I rarely complain about food; this was disappointing.
Frequently Asked Questions About Wendy's
Is Alcoa Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Alcoa, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Alcoa, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 999-4632.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Alcoa Wendy’s serve breakfast?
Yes, this Wendy’s location in Alcoa, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's in Alcoa, TN?
The drive-through at Wendy's in Alcoa, TN is open daily from 6:30 AM to 1:00 AM.
Is Wendy's in Alcoa, TN open for dine-in service?
Yes, this Wendy's location serves dine-in customers in addition to drive-thru and delivery.
Does Wendy's Alcoa serve breakfast meals?
Yes, breakfast is served at this location, including combos, croissant, biscuit and classic sandwiches, coffee and sides.
How can I order Wendy's food for delivery or takeout near me?
You can order delivery or takeout through the Wendy's app or at order.wendys.com by selecting this Alcoa location.
What payment methods are accepted at Wendy's Alcoa?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options at this location.
How can I provide feedback about my experience at Wendy's in Alcoa?
You can contact Wendy's customer care via their Contact page, call (865) 999-4632, or fill out the Wendy's Customer Satisfaction Survey online with your receipt details.
Are Wendy's gift cards available for purchase at the Alcoa location?
Yes, gift cards can be purchased in-restaurant, at various retailers, or online through the Wendy's gift card portal.
What are other fast food options near Wendy's Alcoa?
Nearby fast food options include Pizza Hut, Sonic Drive-In, McDonald's, Bojangles, Subway, and Taco Bell, offering a variety of cuisines for customers to explore before or after visiting Wendy's.
What hotels are located near Wendy's in Alcoa, TN?
Hotels near Wendy's include Hampton Inn Knoxville-Airport, Hampton by Hilton, Americas Best Value Inn, Hampton Inn Knoxville Airport, and Best Western Knoxville Airport/Alcoa, convenient for travelers seeking nearby accommodations.
How can nearby transportation options help me visit Wendy's Alcoa?
Frontier Airlines provides nearby transportation services, which can be helpful for travelers heading to or from Wendy's in Alcoa.